What is changing and why?
Cyber security is a priority at Qantas. That's why we've introduced an added step to our security protocol when you log in called two-factor authentication. You'll now be sent an SMS or email with a verification code when you log in to your Qantas Business Rewards account. You'll only need to enter this verification code once every 90 days, however you'll need to repeat this process if you log in to your Qantas Business Rewards account from a different device or browser.
To ensure you are set up for two-factor authentication update your contact phone numberOpens in a new tab or window in your profile to your current mobile number. The verification code generated by the two-factor authentication process can also be sent to the email address that you have listed in your account as a fallback until you update your mobile phone number.
If a contact phone number isn't set up in your account the verification code generated by the two-factor authentication process can be sent to the email address that you have listed in your account as a fallback until you update your mobile phone number.
Once you have entered your email address and password and selected ‘Log in', a pop up will appear asking you to verify your identity either by sending you an SMS with a verification code, or alternatively asking you to answer a security question before sending a verification code to your email address. (The security question will be one that you set up during enrolment and activation of your Qantas Business Rewards account.)
For SMS
You will then be prompted to enter the last 4 digits of your mobile phone number and click ‘Next'
You will then receive an SMS verification code to enter into the box on the page to proceed with log in to your account.
For Email
Once you have answered your security question correctly you will be shown a message advising you that an email with a verification code has been sent to the email you have registered with us - if you can't find it don't forget to check your junk or spam folder.
You then just need to enter the verification code that you were sent into the box on the page to proceed with your request.
If you cannot access your mobile or the verification code for any reason, simply select ‘verify another way', as shown in the window below. You'll then be taken through a series of security questions, allowing you to log in.
If you receive an SMS or email with a verification code unexpectedly this could mean that someone is trying to access your account and you should immediately contact the Qantas Business Rewards Service Centre on 13 74 78 (7am-7pm AEST Monday to Saturday) or outside these hours go to the Contact Us page on the Qantas Business Rewards website and let us know.
Once you receive your verification code (by SMS or email), you'll have 10 minutes to enter it in order to proceed with your request. If you don't use this code within 10 minutes, you can click the ‘Resend the code' link and generate a new verification code.
You will have 3 attempts to enter the correct verification code. If you enter the verification code incorrectly 3 times, your account will be locked and you will also receive an email from Qantas Business Rewards advising you that your account access has been suspended.
If you are locked out of your account you will need to reset your password to unlock your account.
You will also receive an email from Qantas Business Rewards advising you that your account access has been suspended.
It is important that we have the correct mobile phone number attached to your profile to enable this SMS verification code function and aside from enabling you to earn points on flights, your Qantas Frequent Flyer number is another personal identifier that we can use to assist with verifying your identity.
Frequently Asked Questions
Qantas would like to acknowledge the Traditional Custodians of the local lands and waterways on which we live, work and fly. We pay our respects to Elders past and present.