Terms and conditions
You can view our Qantas Business Rewards Airline Reward Scheme Terms and Conditions at the bottom of this page.
Qantas Business Rewards Program Terms and Conditions
Effective 4 June 2024
1. Introduction
1.1 These Terms and Conditions apply to Qantas Business Rewards, and they govern the contractual relationship between Qantas and each Member. It is the Member's responsibility to read and understand them. When earning and using the Qantas Business Rewards Benefits, Members will be responsible for ensuring their Account Managers, Account Users and Benefit Earners comply with these Terms and Conditions.
1.2 These Terms and Conditions are effective as at the date specified above and may be amended by Qantas from time to time. The current Terms and Conditions are those available on this page at www.qantas.com/au/en/business-rewards/terms-and-conditions.
1.3 Qantas Business Rewards Benefits are provided on the terms and conditions specified by Program Partners who each operate a Reward Scheme. These Terms and Conditions operate in conjunction with the relevant Reward Scheme terms and conditions and the Qantas Frequent Flyer Program terms and conditions.
2. Definitions
2.1 In these Terms and Conditions unless the context otherwise requires:
ABN means an Australian Business Number being a unique number that identifies a business in Australia and is registered on the ABN Register;
ABN Holder means any individual, entity or body that holds an ABN which is recorded as having an ‘Active’ (or equivalent) status in the ABN Register;
ABN Register means the publicly available register of ABNs maintained by or on behalf of the Australian Government;
'Active Member' at a point in time, means a Member who has earned, redeemed or transferred Qantas Points on their Membership Account within the previous consecutive 18 whole month period from that point in time;
Account Manager means, with respect to a Member, the individual who is authorised by the ABN Holder to manage all matters relating to the Member's Membership Account to whom all notices are given by or on behalf of Qantas Business Rewards Loyalty;
Account User means any individual (including the Account Manager) who is authorised by the Member or the Account Manager to have access to the Membership Account;
Airline Reward Scheme means the Reward Scheme of airline benefits made available by Qantas as part of Qantas Business Rewards;
Airline Reward Scheme Terms and Conditions means the terms and conditions that apply to the Airline Reward Scheme, as varied from time to time;
Anniversary Month means each anniversary of the month during which a Member joined Qantas Business Rewards;
Benefit Claim means a claim by a Member that the Member has not received a Qantas Business Rewards Benefit to which that Member is entitled;
Benefit Earner means (except as may otherwise be defined in the applicable Reward Scheme terms and conditions) a current:
a) Owner;
b) Director;
c) Officer;
d) Employee;
e) Contractor;
f) Consultant;
g) Partner;
h) Principal;
of the Member who may earn Qantas Business Rewards Benefits for the Member under these Terms and Conditions or the relevant Reward Scheme;
Claim means any action, legal claim, demand, suit, judgment or proceedings of any nature or kind whatsoever;
Eligible Products means the goods and services in relation to which Qantas Business Rewards Benefits are offered to Members from time to time by a Program Partner under its Reward Scheme;
Group means a group of related bodies corporate as defined in the Corporations Act 2001 (Cth);
GST means any goods and services tax, value added tax or sales tax imposed on the sale or supply of goods, services and rights including but not limited to a tax imposed by the A New Tax System (Goods and Services Tax) Act 1999 (Cth) and the related imposition Acts of the Commonwealth;
Intellectual Property Rights or IPR means all intellectual property rights and related rights, including patents, copyright, rights in circuit layouts, registered designs, trademarks and the right to have confidential information kept confidential and any application or right to apply for registration of any of those rights;
Loss means all liabilities, losses, damages and costs and expenses suffered or incurred in connection with a Claim including, without limitation, consequential or economic loss or loss of profits;
Member and Membership means an ABN Holder having a postal mailing address in Australia who is registered with Qantas Business Rewards Loyalty as a member of Qantas Business Rewards and Membership has a corresponding meaning;
Membership Account means in relation to each Member the membership account maintained by or on behalf of Qantas Business Rewards Loyalty in which all membership details are held and which records Qantas Business Rewards Benefits which is available to the Member online at Qantas.com;
Membership Year:
a. for the first year, commences on the day of joining Qantas Business Rewards and concludes on the last day of the Member's Anniversary Month the following year; and
b. subject to Membership renewal, for each successive year commences on the first day of the month following a Member's Anniversary Month and concludes on the last day of the Member's Anniversary Month in each relevant following year,
unless otherwise determined under clause 5.6;
Personal Information has the meaning given to that term in the Privacy Act 1988 (Cth), as that meaning may be amended from time to time;
Program Partner means an entity that offers Qantas Business Rewards Benefits to Members under its Reward Scheme and includes Qantas in relation to the Airline Reward Scheme;
Qantas means Qantas Airways Limited ABN 16 009 661 901;
Qantas Business Rewards Benefit means a benefit under Qantas Business Rewards and includes Qantas Points, discounts and rebates offered to Members by a Program Partner under its Reward Scheme and any Qantas Business Rewards special offers made by Qantas or other Program Partners from time to time;
Qantas Business Rewards Loyalty means Qantas or its nominated service provider who administers Qantas Business Rewards;
Qantas Business Rewards means the loyalty program described on the website www.qantas.com/au/en/business-rewards (also accessible by qantas.com/business) and known as Qantas Business Rewards;
Qantas Business Rewards Service Centre means the service centre whose details are available at www.qantas.com/au/en/business-rewards/qbr/contactus operated by or on behalf of a Qantas Group Company to provide customer service to, and handle administrative issues of, Members;
Qantas Group means Qantas and its related bodies corporate (as defined in the Corporations Act 2001 (Cth)) and Qantas Group Company means a company in the Qantas Group from time to time;
Qantas Points means points earned in Qantas Business Rewards by a Member. Qantas Points or Points in these Terms and Conditions do not refer to Qantas Points earned by a QFF Member unless otherwise expressly stated;
Qantas Points Recipients means one or more QFF Members nominated by a Member of Qantas Business Rewards to receive Qantas Points resulting from a transfer of Qantas Points from its Qantas Business Rewards Membership Account to the individual QFF Program account/s;
QFF Member means a natural person who is registered as a Member of the Qantas Frequent Flyer Program;
QFF Program means the loyalty program operated by or on behalf of Qantas known as the Qantas Frequent Flyer program;
Reward means any product or service that has been nominated by Qantas as eligible to be obtained by a Member redeeming Qantas Points through Qantas Business Rewards.
Reward Scheme means a reward scheme to be operated by or on behalf of a Program Partner under which Members will be entitled to receive Qantas Business Rewards Benefits; and
Terms and Conditions means these Qantas Business Rewards Terms and Conditions.
Unsubscribe Function means a statement to the effect that a person may use an electronic address set out in a message to send an unsubscribe message, as described in the Spam Act 2003 (Cth).
2.2 In these Terms and Conditions, unless the contrary intention appears:
a. the singular includes the plural and vice versa;
b. a reference to ‘include' or ‘including' means ‘including but not limited to'; and
c. references to any statute or statutory provision includes any re-enactment or replacement thereof and will include any regulations or other subordinate legislation made under the relevant statute.
3. Changes to Qantas Business Rewards
3.1 Subject to clause 3.2 Qantas Business Rewards Loyalty reserves the right to make any changes (whether material or otherwise) to Qantas Business Rewards, the Terms and Conditions and the Qantas Business Rewards Benefits offered including changes to:
a. the ways in which Qantas Business Rewards Benefits are earned;
b. Qantas Business Rewards Benefits, including their continued availability;
c. Membership requirements, including entry criteria and any fees;
d. the expiry of Membership and accrued Qantas Points;
e. the way in which the Qantas Business Rewards is administered;
f. the Program Partners or their Reward Schemes and the Eligible Products on which Qantas Business Rewards Benefits may be earned; and
g. any Qantas Group Company role or activities under Qantas Business Rewards
3.2 Qantas Business Rewards Loyalty will use best efforts to inform Members of material changes to these Terms and Conditions and, where such changes will limit Qantas Business Rewards Benefits, when practicable, and where the Qantas Business Reward Benefit is provided;
(a) by Qantas, will give Members at least three months’ notice; or
(b) by a Program Partner, will give Members at least 30 days' notice;
by updating these Terms and Conditions and related information on www.qantas.com/au/en/business-rewards.
4. Termination or suspension of Qantas Business Rewards
4.1 Qantas Business Rewards Loyalty gives no undertaking as to the continuing availability of Qantas Business Rewards. Qantas Business Rewards Loyalty may terminate or suspend Qantas Business Rewards at any time. Qantas Business Rewards Loyalty will give at least 6 months’ notice to Members of such termination or suspension, except if Qantas ceases to operate an airline business and/or has gone into liquidation or other form of administration or the QFF Program ceases, in which case Qantas Business Rewards will cease immediately.
4.2 If Qantas Business Rewards Loyalty terminates or suspends Qantas Business Rewards (other than under the exception in clause 4.1), Members will be able to redeem or transfer Qantas Points during the notice period referred to in clause 4.1.
5. Membership
5.1 Membership of Qantas Business Rewards is open only to ABN Holders having a postal mailing address in Australia and who pay all fees (if any) due in any Membership Year.
5.2 ABN Holders wishing to become Members must apply for Membership and pay any applicable Membership or other fees. Any applicable fees will be posted on www.qantas.com/au/en/business-rewards
5.3 Qantas Business Rewards Loyalty has the right to accept or reject any application for Membership in its sole discretion.
5.4 By applying for Membership, using the Membership Account or earning or using Qantas Business Rewards Benefits, the applicant agrees that upon acceptance of the application by Qantas Business Rewards Loyalty, the applicant will become a Member and will be bound by these Terms and Conditions.
5.5 Each Member can have only one Membership Account. If more than one Membership Account has been assigned to a Member in error, the Member must, as soon as reasonably practicable, on becoming aware of the additional Membership, inform Qantas Business Rewards Loyalty and Qantas Business Rewards Loyalty will cancel the excess Membership(s) and transfer any accrued Qantas Points to the Membership being retained. Membership is not transferable.
5.6 If two or more Members are part of a Group, Qantas Business Rewards Loyalty may take reasonable steps to align the Membership Year of those Members including by shortening or lengthening the relevant period for one or more of those Members.
5.7 Each Member will have online access at qantas.com/au/en/business-rewards by registering their username, password and other security information with Qantas Business Rewards Loyalty on the Qantas Business Rewards home page at qantas.com/au/en/business-rewards and may permit its nominated Account Manager and Account Users to access the Membership Account. A Member's travel agent or booking agent, cannot be authorised by the ABN Holder to be the Account Manager or an Account User. Each Account Manager and other Account Users must supply all required security information when accessing the Membership Account. It is the responsibility of Members to ensure all their Account Managers and Account Users keep their username, password and other security information secure.
5.8 Members may, at any time, cancel their Membership by calling the Qantas Business Rewards Service Centre and must provide written approval to Qantas from an individual ABN Holder or director of the ABN Holder entity. Upon receipt of a cancellation request, Qantas Business Rewards Loyalty will cancel the relevant Membership and all accumulated Qantas Business Rewards Benefits in that Member's Membership Account will immediately expire. Accordingly, Qantas Business Rewards Loyalty recommends that Members carefully consider any plans to cancel their Membership to avoid unintentional loss of accumulated Qantas Business Rewards Benefits.
6. Member obligations and responsibilities
6.1 Members must, and must ensure all their Account Managers, Account Users and Benefit Earners:
a. comply with these Terms and Conditions; and
b. do not abuse or misuse any Qantas Business Rewards Benefits, Rewards, services or arrangements accorded to the Member as a result of Membership, including by:
i. engaging in illegal, dishonest or fraudulent activities in relation to Qantas Business Rewards, Qantas Business Rewards Loyalty, the Qantas Group or any Program Partner;
ii. supplying or attempting to supply false or misleading information, or making a misrepresentation to Qantas Business Rewards Loyalty, the Qantas Group or any Program Partner;
iii. selling, assigning, transferring or acquiring, or offering to sell, assign, transfer or acquire any Qantas Business Rewards Benefit or Reward other than in accordance with these Terms and Conditions;
iv. acting in a hostile, abusive or aggressive way towards Qantas Business Rewards Loyalty, the Qantas Group, a Program Partner or their representatives; or
v. creating multiple Membership Accounts for the same ABN Holder.
c. only use its Membership Account for its Benefit Earners; and
d. do not allow any third party to access and use its Membership Account.
Any breach of clause 6.1 will be a material breach of these Terms and Conditions.
6.2 A Member who is an association, council, federation, union, or other representative body or club may join Qantas Business Rewards but can only earn Qantas Business Rewards Benefits in relation to the owner, director, officer, employee, contractor, consultant, partner or principal of the Member (and not those of its members, constituents or other participants).
6.3 Each Member is responsible for regularly checking its Membership Account and keeping its Membership details up to date and must notify Qantas Business Rewards Loyalty of any changes, omissions or incorrect details upon the Member or Account Manager becoming aware of them. Qantas Business Rewards Loyalty is not responsible for any failure by a Member to notify Qantas Business Rewards Loyalty of any such changes, omissions or incorrect details (unless the error is due to Qantas Business Rewards recording the information incorrectly), or for any incorrect information notified to Qantas Business Rewards Loyalty.
6.4 A Member must promptly notify Qantas Business Rewards Loyalty if the Member or Account Manager becomes aware that the ABN associated with the Member’s Membership Account is recorded as having a ‘Cancelled’ (or equivalent) status in the ABN Register.
6.5 Nothing in these Terms and Conditions gives rise to any transfer of Intellectual Property Rights and Members must not use, or cause to be used, the IPR of Qantas Business Rewards Loyalty, the Qantas Group or a Program Partner without the express permission of Qantas Business Rewards Loyalty, the Qantas Group or the relevant Program Partner.
7. Suspension or termination of Membership
7.1 If Qantas Business Rewards Loyalty reasonably suspects that:
a. there has been fraudulent activity on, or in connection with, a Membership Account;
b. a Member has committed a material breach of any of the Terms and Conditions or any of the Airline Reward Scheme Terms and Conditions; or
c. a Member has failed to pay any money due to a Qantas Group Company by the due date, whether intentionally or otherwise,
Qantas Business Rewards Loyalty may immediately suspend the relevant Membership Account to prevent any further fraudulent activity, breach or misuse. The Membership Account may still accrue Qantas Points, however no Qantas Points can be redeemed or transferred, during the suspension period. Qantas will notify the Member of the suspension as set out in clause 7.2.
7.2 If Qantas Business Rewards Loyalty suspends a Membership Account under clause 7.1, it will notify the relevant Member of the suspension and the reason for the suspension within 7 days. The Member will then have 14 days to respond to the notice by providing an explanation for the specified activity, rectifying the identified breach (where possible) and providing any reason why Qantas should remove the suspension and not take any further action. Qantas will review any response provided by the Member and determine, acting reasonably, whether the response is acceptable.
7.3 Qantas Business Rewards Loyalty will advise the Member of the outcome of the process in clause 7.2, which may include Qantas Business Rewards Loyalty:
a. removing the suspension with no further action; or
b. acting reasonably, taking one or more of the following actions:
i. cancelling, suspending or refusing to honour any Qantas Business Rewards Benefits or Rewards that have been offered or awarded to the Member;
ii. cancelling any Qantas Points that have been transferred by the Member to any QFF Member; or
iii. terminating the Member’s Membership.
7.4 If Qantas Business Rewards Loyalty becomes aware that the ABN associated with a Member’s Membership Account is recorded as having a ‘Cancelled’ (or equivalent) status in the ABN Register, Qantas Business Rewards Loyalty may ask the Member for proof that it continues to be an ABN Holder, and notify the Member that if it does not provide this proof within 60 days:
a. the Member’s Membership will be terminated at the end of that 60 day period; and
b. any Qantas Points that the Member has earned but not transferred to a QFF Member or redeemed for a Reward prior to termination of the Member’s Membership will be cancelled.
7.5 If a Member does not provide the proof referred to in clause 7.4 in the required timeframe, Qantas Business Rewards Loyalty may terminate the Member’s Membership, and cancel any Qantas Points that the Member had earned but not transferred to a QFF Member or redeemed for a Reward prior to termination of the Member’s Membership.
7.6 Unless otherwise required by applicable laws, Qantas Business Rewards Loyalty and Qantas will not be liable for any Loss whatsoever suffered by any person as a result of any action taken by Qantas Business Rewards Loyalty in accordance with clauses 7.1 – 7.5.
8. Reward Schemes and Benefits
8.1 Qantas Business Rewards Benefits are offered under the applicable Reward Scheme's terms and conditions. A Program Partner may limit the Qantas Business Rewards Benefits offered. For example, Qantas Business Rewards Benefits may not be available in relation to activity that does not have a business purpose.
8.2 It is the responsibility of each Member to ensure that it has read the terms and conditions of each Reward Scheme and is aware of the current formula under each Reward Scheme by which the Qantas Business Rewards Benefits to which a Member may be entitled will be calculated and how and when Qantas Business Rewards Benefits will accrue and may be used.
8.3 All goods and services supplied by a Program Partner are supplied on the terms specified by the Program Partner. Without limiting the foregoing, all travel undertaken by a Benefit Earner or Qantas Points Recipient is subject to the applicable carrier's conditions of carriage.
9. Crediting Qantas Points
9.1 Subject to clause 9.2, after a Member has earned Qantas Points under a Reward Scheme, Qantas Business Rewards Loyalty will credit the relevant number of Qantas Points to a Member's Membership Account in accordance with information received from the relevant Program Partner. Members are responsible for checking that the correct number of Qantas Points have been credited to their Membership Account.
9.2 Qantas Business Rewards Loyalty reserves the right acting reasonably to reverse or cancel any Qantas Points credited to a Member incorrectly or not credited in accordance with, or credited in breach of, these Terms and Conditions or the terms and conditions of the relevant Reward Scheme.
9.3 Qantas Business Rewards Loyalty may, pursuant to the terms and conditions of a relevant Reward Scheme from time to time:
a. introduce or vary a cap on the number of Qantas Points that can be earned in connection with the relevant Reward Scheme by a Member, provided that any new or varied cap will not affect Qantas Points previously earned by the Member; or
b. make an offer of bonus Qantas Points to Members on terms determined from time to time by Qantas Business Rewards Loyalty.
9.4 Unless otherwise specified in the terms and conditions of a relevant Reward Scheme, Qantas Points will not be earned in relation to any Eligible Products that are cancelled, refunded or returned. Qantas Business Rewards Loyalty may cancel or deduct any Qantas Points that have been credited to a Member's Membership Account in relation to cancelled, refunded or returned products or services.
10. Validity of Qantas Points and Membership Account
10.1 Except as otherwise provided in these Terms and Conditions, Qantas Points in a Membership Account will not expire as long as the Member remains an Active Member.
10.2 All Qantas Points in a Membership Account will expire at midnight Sydney, Australia time at the end of the 18th consecutive month for which the Member has not earned Qantas Points in Qantas Business Rewards, redeemed Qantas Points for Rewards, or transferred Qantas Points from a Membership Account to a QFF Member's membership account. Qantas Points are deemed to be earned on the date of an Eligible Flight, or in the case of other Program Partners, on the activity date as advised by the Program Partner.
10.3 Qantas Points cannot be re-credited once they have expired.
10.4 Once expired or terminated a Membership Account cannot be reinstated and any Qantas Business Rewards Benefits held in that Membership Account cannot be reinstated or be the subject of a Benefit Claim. However, a new application for Membership may be made.
11. Transferring Qantas Points to Qantas Frequent Flyer members
11.1 Each Member is responsible for ensuring that it has sufficient Qantas Points to transfer in accordance with this clause 11 before it seeks to do so.
11.2 Subject to clause 11.3, Members can request transfer of their accumulated Qantas Points to individual QFF Members. The request may be made either online or by calling the Qantas Business Rewards Service Centre and nominating the Qantas Points Recipient.
11.3 A Member must request in each transfer that a minimum 3000 (three thousand) Qantas Points is transferred, or such other minimum amount as Qantas Business Rewards Loyalty may stipulate from time to time.
11.4 Each individual nominated as a Qantas Points Recipient must be a QFF Member.
11.5 Qantas Business Rewards Loyalty reserves the right acting reasonably to introduce a cap on the number of Qantas Points which can be transferred by a Member in any one transaction, and on the number of Qantas Points which can be transferred by a Member in any Membership Year, provided that any new cap will not affect Qantas Points previously earned by the Member.
12. Points Activity Statements
12.1 Members and their Account Managers may access their Membership Account at qantas.com/business. A Points Activity Statement can be downloaded or printed but no paper statements will otherwise be provided.
13. Benefit Claims
13.1 Benefit Claims are to be submitted to the relevant Program Partner. Qantas Business Rewards Loyalty and each Program Partner reserves the right acting reasonably to require proof of the transaction from the Member, including for example copies of receipts or similar documentation to substantiate the Benefit Claim.
13.2 Qantas Business Rewards Loyalty will not be obliged to credit Qantas Points to a Member if the relevant Benefit Claim is received by the relevant Program Partner later than 12 months after the date of the relevant transaction to which the Benefit Claim relates.
13.3 Benefit Claims for the crediting of Qantas Points cannot be made if the Membership is not current or if the Membership Account was not current at the time the relevant transaction or activity to which the Benefit Claim relates was undertaken.
14. Taxation Implications
14.1 Qantas Business Rewards Loyalty recommends that Members and their nominated Qantas Points Recipients consult their accountant or tax adviser to ensure that they understand possible tax implications, for example fringe benefits tax (if applicable), for which they may be liable in relation to their Membership of Qantas Business Rewards and their earning and use of Qantas Points or other Qantas Business Rewards Benefits.
14.2 Members should consult their tax adviser with any queries regarding their eligibility to reclaim Australian GST. With respect to any Membership fees, tax invoices will be electronically generated and are accessible through the Membership Account.
15. Personal information
15.1 It is a condition of Membership of Qantas Business Rewards that a Member consents and authorises Qantas Business Rewards Loyalty to collect, use, store and disclose, for the purposes described in clause 15.2, the information it provides on its application form and other information that Qantas Business Rewards Loyalty, any Program Partner and any other Qantas Group company collects in relation to the Member's participation in Qantas Business Rewards, including information about the Member's business, its Account Users, Benefit Earners and nominated Qantas Points Recipients.
15.2 The purposes referred to in clause 15.1 are for each of Qantas Business Rewards Loyalty, the applicable Program Partner and any Qantas Group company to:
a. operate and manage Qantas Business Rewards and Partner Reward Schemes, including making goods and services and Qantas Business Rewards Benefits available to Members;
b. facilitate the redemption of Qantas Points earned in Qantas Business Rewards for Rewards;
c. identify suspicious transactions and to detect and prevent fraud;
d. improve Member service, including by means of research, marketing, product development and planning;
e. market its products or services or the products or services of Qantas Partners and other third parties who Qantas believes may have products and services in which the Member would be interested;
f. facilitate any third party providing goods and services to the Member, Qantas Business Rewards Loyalty, any Program Partner, and any of their respective Group companies in connection with Qantas Business Rewards; and
g. as otherwise provided in the Qantas Privacy Statement
15.3 In addition to the purposes described in clause 15.2, Qantas Business Rewards Loyalty, any Program Partner or any other Qantas Group company may disclose the Personal Information to comply with its legal obligations, including to law enforcement agencies, courts and government or regulatory bodies. Under those circumstances or where otherwise required by law, the information may be shared with others with or without that Member's knowledge or consent.
15.4 Qantas may collect the Member’s personal information from the Member directly, including during a Member's interaction with Qantas group websites, services or applications or when the Member is logged into their Qantas Business Rewards account. Qantas may also collect the Member’s personal information from third parties, Qantas’ related bodies corporate and third parties providing services for Qantas and Qantas’ program partners (such as when the Member registers through one of Qantas’ program partners or transacts with them).
15.5 Marketing consent: By becoming a Member, the Member provides their express consent to Qantas:
(a) sending the Member marketing communications including via direct mail, telephone, email, SMS, in-app notifications and advertising or other digital means, including:
(i) news and offers for Qantas Business Rewards Members;
(ii) offers, news and updates from Qantas Hotels and Qantas travel partners and program partners;
(iii) flight specials, news and updates;
(iv) entertainment offers and competitions; and
(v) Qantas branded products including insurance, financial services, retail, activities and experiences, wine news; and
(b) associating and combining data collected from third parties with the Member’s personal information and using and disclosing that combined information to create aggregated segments for the purposes of customer analytics and marketing and to tailor the Member’s experience and content, including third party content and otherwise in accordance with these Terms and Conditions.
15.6 Members can opt out of receiving all or any of the marketing communications listed above as follows:
(a) Email: Qantas Business Rewards sends emails to Members. Members can unsubscribe by:
(i) clicking unsubscribe in the relevant email, which will unsubscribe them from the subscription list from which that email originated; or
(ii) by logging into their Qantas Business Rewards Account and updating their email preferences in Account Settings where they can unsubscribe under Marketing Preferences from any or all email subscription lists;
(b) for digital advertising by logging into their Membership Account and updating their preferences in 'My profile';
(c) for in-app notifications via app preferences; and
(d) for SMS messages, by opting out directly from an SMS.
Opting out of these communications may impact Qantas Business Rewards’ ability to provide you, as a Member, with all the Qantas Business Rewards Benefits that would otherwise be available as part of Membership. There are, however, some service messages that we must be able to send you. These include, for example, information relating to your Membership, information about bookings you have made, products you have purchased, and forgotten passwords.
15.7 Qantas may elect not to include an Unsubscribe Function in a communication with a Member where:
(a) the communication relates to, or is ancillary to:
(i) a product or service which has been, or has been agreed to be, supplied or given to you by Qantas, or by a third party (for example, a flight upgrade offer or a product renewal offer); or
(ii) a product, service, Qantas Business Rewards Benefit or other thing, including a message, which you have elected or agreed to receive, or in which you have elected to participate (for example, a competition or promotion);
in each case in connection with Qantas Business Rewards and/or Qantas Frequent Flyer; and
(b) the primary purpose of the communication is not to offer to supply, advertise or promote new goods or services (other than any goods or services described in paragraph (a)(i) or (ii)) or a supplier or prospective supplier of such new goods or services.
15.8 The Member must ensure that each of its Account Users, Benefit Earners and nominated Qantas Points Recipients consents to the collection, use, storage and disclosure of their Personal Information for the purposes described in this clause 15.
15.9 The information referred to in clause 15.1 may be transferred to our service providers located overseas for the purposes described in this clause 15. The countries in which these third parties are located include the United Kingdom, the United States, Germany, South Africa, New Zealand and the Philippines.
15.10 If all or any part of requested information is not provided, the services under Qantas Business Rewards may be affected or may not be able to be provided.
15.11 On request and to the extent permitted or required by law, Qantas Business Rewards Loyalty will provide an individual access to and the ability to correct the Personal Information held about them by Qantas Business Rewards Loyalty.
15.12 This clause 15 survives the termination of these Terms and Conditions and the termination or suspension of Qantas Business Rewards.
16. Liability
16.1 Nothing in these Terms and Conditions affects any rights a Member may have and which by law cannot be excluded, including under the Consumer and Competition Act 2010 (Cth) (the Act) and under State and Territory consumer protection legislation. For example, for consumers, services come with non-excludable warranties under the Australian Consumer Law (as set out in Schedule 2 of the Act) that they will be provided with due care and skill and be reasonably fit for their purpose.
16.2 Subject to clause 16.1, the Qantas Group and any of the officers, employees, agents and contractors of Qantas Group Companies are not liable for any Loss of any kind, arising under or in connection with these Terms and Conditions or Qantas Business Rewards Loyalty, including any changes to the Terms and Conditions or Qantas Business Rewards Loyalty, except to the extent that such loss or claim arises from the negligence or wilful misconduct of a Qantas Group Company, or any of their officers, employees, agents or contractors.
17. General
17.1 The Terms and Conditions and Membership in Qantas Business Rewards are governed by and will be construed in accordance with the laws of the State of New South Wales, Australia irrespective of where the application for Membership in Qantas Business Rewards has been completed by the Member or submitted to Qantas.
17.2 In any action or other legal process with respect to any matter or thing in connection with these Terms and Conditions and/or Membership in Qantas Business Rewards each Member submits to the non- exclusive jurisdiction of the State of New South Wales.
17.3 If part or all of any clause of these Terms and Conditions is illegal, invalid or unenforceable then it will be read down to the extent necessary to ensure that it is not illegal, invalid or unenforceable, but if that is not possible, it will be severed from these Terms and Conditions and the remaining provisions of these Terms and Conditions will continue to have full force and effect.
© Qantas Airways Limited, ABN 16 009 661 901
1. Introduction
1.1 These Airline Reward Scheme Terms and Conditions:
a. apply to and govern the contractual relationship between Qantas and each Member with respect to the Airline Reward Scheme made available by Qantas as a participant in Qantas Business Rewards and it is the Member's responsibility to read and understand them;
b. are effective as at the date specified above and may be amended by Qantas from time to time (and the current version is available here); and
c. operate in conjunction with the Qantas Business Rewards Program Terms and in the event of any inconsistency or conflict the Qantas Business Rewards Program Terms prevail.
2. Definitions
2.1 In these Airline Reward Scheme Terms and Conditions unless the context otherwise requires:
a. terms used in the Qantas Business Rewards Program Terms and the QFF Program Terms have the same meaning in these Airline Reward Scheme Terms and Conditions; and
b. the following terms have these meanings:
Airline Benefits means Member Savings (Member flight savings), the ability to earn Qantas Points on Eligible Flights and on Eligible Jetstar Flights under these Airline Reward Scheme Terms and Conditions, Flight Rewards (as defined in the QFF Program Terms), and any other benefits from time to time, the terms and conditions of which are as specified on this page at qantas.com/au/en/business-rewards/terms-and-conditions
Airline Earn Table means the table entitled Airline Earn Table which is located at qantas.com/au/en/business-rewards/airline-earn-table, as amended by Qantas from time to time;
Eligible Flight in relation to the earning of Qantas Points, subject to these Airline Reward Scheme Terms and Conditions, means a domestic or international flight which has a Qantas ‘QF’ flight number on the ticket that is purchased in Australia; is operated by Qantas, Emirates or American Airlines; has a ticket number commencing with ‘081’ and is booked and travelled for business; and excludes:
a. Flight Reward (as defined in the QFF Program Terms) ;
b. flights where an airline's flight number other than Qantas ‘QF' is entered on the ticket or the ticket number does not commence with the numerals "081";
c. charter flights;
d. freighter flights carrying any passengers;
e. promotional, "contra" and free of charge flights;
f. travel industry or airline staff discounted or rebated flights;
g. competition prize tickets and tickets purchased at auction;
h. discounted private fares or rebated fares under a corporate airfares agreement or travel agent agreement;
i. flights which are not eligible to earn Qantas Points;
j. child and infant fares;
k. flights for which the booking indicates a child or infant passenger;
l. flights taken before the commencement of Qantas Business Rewards; and
m. flights taken before the relevant Member joined Qantas Business Rewards;
Eligible Jetstar Fare means Jetstar Economy Flex, Jetstar Economy Flex Plus, Jetstar Economy Max or Jetstar Business Max bundle or any other bundle referred to in the Airline Earn Table but excludes Jetstar Starter fares without a bundle. To earn Qantas Points for Qantas Business Rewards Members, Eligible Jetstar Fares must booked, and subsequently flown, through one of the following:
a Member’s Qantas Business Rewards Account;
jetstar.com; or
a travel agent with the ability to provide Jetstar with both a Member’s Frequent Flyer number and ABN.
Eligible Jetstar Flight in relation to the earning of Qantas Points, subject to these Airline Reward Scheme Terms and Conditions, means a flight operated by Jetstar, with a JQ flight number designator that includes a Eligible Jetstar Fare and is booked and travelled for business, and excludes:
a. domestic New Zealand flights operated by Jetstar;
b. any international flight operated by Jetstar that departs or arrives into New Zealand other than international flights operated by Jetstar between Australia and New Zealand;
c. promotional, "contra" and free of charge flights;
d. travel industry or airline staff discounted or rebated flights;
e. competition prize tickets and tickets purchased at auction;
f. discounted private fares or rebated fares under a corporate airfares agreement or travel agent agreement;
g. flights which are not eligible to earn Qantas Points;
h. child and infant fares; and
i. flights taken before the commencement of Qantas Business Rewards;
Fare Conditions, in relation to Member Savings, means the fare conditions, exclusions, restrictions and change fees that apply to the Member flight savings. The applicable Fare Conditions are available at the time of sale;
'Flight Reward' means a Classic Flight Reward or a Classic Plus Flight Reward, as applicable
Flight Rewards Recipient means any person to whom an Account User has assigned a Flight Reward obtained in accordance with clause 9.1.
Flyer Bonus means the additional points a Qantas Business Rewards Flyer will earn into their individual QFF Program membership account (250 Qantas Points per eligible flight booking) where the Member's ABN and the Qantas Business Rewards Flyer’s individual QFF Program membership number are quoted at the time of booking. An eligible booking must include a domestic or international flight with a Qantas 'QF' flight number on the ticket that is purchased in Australia; has a ticket number commencing with '081'; and is booked and travelled for business on or after the date the Member registers for Qantas Business Rewards.
Group means a group of related bodies corporate as defined in the Corporations Act 2001 (Cth);
Group Member means a Member that is part of a Group;
Itinerary means the detailed record of a journey or intended journey for which a booking is held in the Qantas or Jetstar reservation system;
Jetstar means Jetstar Airways Pty Limited ABN 33 069 720 243;
Member and Membership means an ABN Holder having a postal mailing address in Australia who is registered with Qantas Business Rewards Loyalty as a member of Qantas Business Rewards;
Member Savings or Qantas Business Rewards Member flight savings means special discounted fares offered by Qantas from time to time on selected flights as specified on the Qantas Business Rewards website at qantas.com/au/en/business-rewards/earn-points-and-save-on-flights.html , subject to the terms and conditions set out in clause 8. Unless otherwise specified in the offer, the specified discount is applied to the publicly available base fare, which excludes taxes, fees and carrier charges;
Qantas Business Rewards Account means the online booking and trip management platform available exclusively to Qantas Business Rewards members available online at the Qantas Business Rewards website.
Qantas Business Rewards Flyer means a QFF Program member who is an owner, director, officer, employee, contractor, consultant, partner or principal of the Member and is a Benefit Earner (as defined in the Qantas Business Rewards Program Terms);
Qantas Business Rewards Program Terms means the terms and conditions of the Qantas Business Rewards program issued by or on behalf of Qantas, as amended by Qantas from time to time;
Qantas Points means the loyalty program points earned by a Member in Qantas Business Rewards, unless otherwise expressly stated;
QFF Program Terms means the terms and conditions of the Qantas Frequent Flyer Program issued by or on behalf of Qantas, which may be viewed at https://www.qantas.com/au/en/frequent-flyer/discover-and-join/terms-and-conditions.html as amended by Qantas from time to time
2.2 In these Airline Reward Scheme Terms and Conditions, unless the contrary intention appears:
a. the singular includes the plural and vice versa; and
b. a reference to ‘include' or ‘including' means ‘including but not limited to'.
3. Application of Airline Reward Scheme Terms and Conditions
By using or claiming any Airline Benefit, a Member agrees to be bound by these Airline Reward Scheme Terms and Conditions in addition to the Qantas Business Rewards Program Terms.
4. Changes to Airline Reward Scheme
4.1 Subject to clause 4.2 Qantas reserves the right to make any changes (whether material or otherwise) to the Airline Reward Scheme Terms and Conditions and the Airline Benefits including changes to:
a. the ways in which Qantas Points are earned or redeemed;
b. Qantas Point earning rates and the Airline Earn Table;
c. Eligible Flights
d. Eligible Jetstar Flights; and
e. restrictions, conditions relating to, and eligibility for, Airline Benefits.
4.2 Qantas will inform Members of material changes to these Airline Reward Scheme Terms and Conditions including by updating these Airline Reward Scheme Terms and conditions and related information on qantas.com/au/en/business-rewards. If such changes will reduce the number of Qantas Points, or the flight discounts available through Member Savings, offered to Members under the Airline Reward Scheme, when practicable Qantas will do so at least 30 days before the change takes effect.
5. Termination or suspension of the Airline Reward Scheme
5.1 Qantas gives no undertaking as to the continuing availability of the Airline Reward Scheme or any Airline Benefit. Qantas may terminate or suspend the Airline Reward Scheme at any time. Qantas will give at least 60 days' notice to Members of such termination or suspension, except if Qantas Business Rewards ceases to operate, in which case the Airline Reward Scheme will cease immediately.
5.2 If Qantas terminates or suspends the Airline Reward Scheme, subject to the Qantas Business Rewards Program Terms and Conditions, Members will be able to redeem or transfer Qantas Points in accordance with the Qantas Business Rewards Program Terms and Conditions during the notice period, except where Qantas or Jetstar is ceasing to operate an airline business and/or has gone into liquidation, receivership or other form of administration, in which case Qantas Points may be cancelled without notice.
6. Airline Benefits
6.1 Members are not entitled to claim Airline Benefits, other than Flight Rewards (as defined in the Qantas Frequent Flyer Program Terms), for:
a. leisure or holiday travel;
b. travel by family members or other travel companions of Qantas Business Rewards Flyers; or
c. other travel that does not have a business purpose relating to trade or commerce or the supply of goods or services. (For example, trusts that do not have a business purpose relating to trade or commerce or the supply of goods or services are not eligible for Airline Benefits.)
6.2 Unless otherwise determined by Qantas, and without limiting any other provision of these Airline Reward Scheme Terms and Conditions, Members are not eligible for Airline Benefits, other than Flight Rewards, if they:
a. have their principal place of business outside of Australia;
b. have a corporate or other private airfares agreement, discount or rebate provided by Qantas or Jetstar including through a third party arrangement, unless agreed by Qantas;
c. are travel agents, travel wholesalers or travel consolidators;
d. are other sellers or re-sellers of air travel; or
e. are not registered for GST or are not incorporated entities (except for those Members who joined before 01 Feb 2017).
6.3 Members must provide Qantas on reasonable request with documented verification of their eligibility, or eligibility of their Qantas Business Rewards Flyers, for Airline Benefits.
7. Earning Qantas Points for Air Travel
7.1 Subject to the exclusions, limitations and other conditions specified in clauses 6, clause 7 and the Airline Earn Table, Members earn Qantas Points, at the applicable rate specified in the Airline Earn Table or in any special offer, for air travel booked and paid for by the Member and travelled by their Qantas Business Rewards Flyers for the Member's business purposes. No Qantas Points will be earned if the travel to which the booking relates is not undertaken.
7.2 Qantas Points earned in Qantas Business Rewards are credited to a Member in addition to any Qantas Points that are earned by and credited to the Qantas Business Rewards Flyer as an individual member of the QFF Program.
7.3 To earn Qantas Points in relation to an Eligible Flight or Eligible Jetstar Flight, the Member's ABN and the Qantas Business Rewards Flyer's QFF Program membership number must be provided at the time of booking and the member must comply with any other booking requirements or procedure advised by Qantas, Jetstar or the travel agent.
7.4 Only one Membership Account will be credited with Qantas Points for all Qantas Business Rewards Flyers who travel on Eligible Flights or Eligible Jetstar Flights under the same booking.
7.5 It is the responsibility of the Member to check whether a proposed flight is eligible to earn Qantas Points in Qantas Business Rewards, and if so how many Qantas Points will be earned, before a booking is made.
7.6 If a Qantas Business Rewards Flyer’s booking is changed by Qantas or Jetstar, the eligibility to earn Qantas Points for the flight under the Airline Reward Scheme is determined by the Itinerary originally booked and not the new Itinerary, meaning if the original flight on which the Qantas Business Rewards Flyer was booked would have qualified for Qantas Points, a Member may still claim Qantas Points.
7.7 If a Qantas Business Rewards Flyer's booking is changed voluntarily by the Qantas Business Rewards Flyer, and the change requires reissuing of the ticket, eligibility to earn Qantas Points for the flight under the Airline Reward Scheme is determined by the new Itinerary and not the cancelled Itinerary.
7.8 Qantas Points earned on Eligible Flights in the Airline Reward Scheme will be calculated based on the class of ticket originally purchased and will not reflect any upgrades made whether on the payment of cash or by the use of Qantas Points or otherwise.
7.9 Qantas Points earned on Eligible Jetstar Flights in the Airline Reward Scheme will be calculated based on the class of ticket purchased by the Member, including any Eligible Jetstar Fare purchased by the Member using cash up to the time of departure of the Eligible Jetstar Flight.
7.10 Qantas reserves the right acting reasonably to deny or revoke Qantas Points at any time if Qantas determines that Qantas Points were improperly obtained or erroneously credited to a Member's Membership Account.
7.11 Qantas may offer additional air travel related opportunities to earn Qantas Points under a special promotion from time to time, in which case the terms and conditions referred to in the promotion will apply.
8. Crediting Qantas Points
8.1 Qantas will endeavour to credit the applicable number of Qantas Points to the Qantas Business Rewards Membership Account within 30 days after the Eligible Flight or Eligible Jetstar Flight. It is the responsibility of the Member to check that the correct number of Qantas Points has accumulated in the Membership Account after the Eligible Flight or Eligible Jetstar Flight.
8.2 Claims for the crediting of Qantas Points retrospectively must be made by the Member within 12 months after the Eligible Flight or Eligible Jetstar Flight.
8.3 Flyer Bonus Points will be credited to the Qantas Business Rewards Flyer’s individual QFF Program membership account within 6 weeks from the date of travel. No retrospective claims can be made for this offer.
9. Member flight savings (flight savings)
9.1 Member Savings must be paid for by the Member and are offered only to Members for their Qantas Business Rewards Flyers who are travelling for the Member's business purposes. It is the Member's responsibility to ensure access to Member flight savings through their Qantas Business Rewards membership is limited to such use.
9.2 The process for accessing Member Savings may vary and will be specified in the relevant offer on the Qantas Business Rewards website at qantas.com/au/en/business-rewards. Offers may be specified as time-limited or otherwise may be withdrawn at any time without notice.
9.3 Unless otherwise specified by Qantas, Member Savings do not apply to any other offer including Flight Rewards (as defined in the QFF Program Terms), flights operated by Jetstar, group, industry, corporate or other discounted or rebated fares.
9.4 Availability of Member Savings is limited. They do not apply to all booking classes, flights or days, even within a specified offer period, unless otherwise specified.
9.5 The conditions, limitations and exclusions stated in the applicable Member Savings offer and the Fare Conditions apply in addition to these terms and conditions.
9.6 Even if a booking has been completed on the Qantas website or through a travel agent, Member Savings will not apply unless the applicable Member's ABN and the Qantas Business Rewards Flyer's QFF Program Membership number have both been entered into the booking and all other requirements of these terms and conditions and the specific offer have been met.
9.7 Qantas reserves the right acting reasonably to recover, from any person who attempts to benefit from Member Savings when ineligible, the difference between the fare paid and the publicly available fare in the next higher available booking class.
9.8 If your Member Savings are included in an itinerary with other fare types, the same Fare Conditions may not apply to the whole booking. Usually, the most restrictive fare conditions will apply.
9.9 In addition to any amounts payable under the applicable Fare Conditions, fees may apply for travel agents, consultant assisted bookings and changes made through Qantas Contact Centres or at the airport.
10. Redeeming Qantas Points for Flight Rewards
10.1 Subject to clauses 10.2 and 10.3 below, each Account User may redeem Qantas Points held in the Membership Account for Flight Rewards (as defined in the QFF Program Terms). The QFF Program Terms apply to such redemptions, and the use of such Flight Rewards, as if the relevant terms were set out in full in these Airline Reward Scheme Terms and Conditions and as if:
a. references to a ‘Member’ as the person redeeming Qantas Points for a Flight Rewards were references to an ‘Account User’ (as defined in the Qantas Business Rewards Program Terms);
b. references to an ‘Eligible Family Member’ as the person to whom a Flight Rewards is assigned were references to a ‘Flight Rewards Recipient’ (as defined in these Airline Reward Scheme Terms and Conditions);
c. references to ‘the Member’s account’ were references to ‘the Membership Account’ (as defined in the Qantas Business Rewards Program Terms); and
d. references to Flight Rewards or specific types of Flight Rewards obtained ‘through Qantas Frequent Flyer’ were references to Flight Rewards or those specific types of Flight Rewards obtained ‘through Qantas Business Rewards’ (as defined in the Qantas Business Rewards Program Terms).
10.2 Notwithstanding anything to the contrary in these Airline Reward Scheme Terms and Conditions, the Qantas Business Rewards Program Terms, or the QFF Program Terms, Flight Rewards redeemed by an Account User in accordance with clause 10.1 may be assigned to any person and used for any purpose.
10.3 Notwithstanding anything to the contrary in these Airline Reward Scheme Terms and Conditions, the Qantas Business Rewards Program Terms, or the QFF Program Terms, an Account User may only redeem Qantas Points held in the membership account for a Classic Flight Reward (as defined in the QFF Program Terms) on flights operated by Qantas (QF) or Jetstar Airways (JQ). Classic Plus Flight Rewards are not currently available for booking via a Qantas Business Rewards Account.
11. Suspension or termination of a Member or Qantas Points
11.1 Qantas reserves the right acting reasonably to terminate a Member's participation in the Airline Reward Scheme or withhold or cancel Qantas Points if Qantas reasonably believes that a Member or any of the Member's Qantas Business Rewards Flyers has knowingly attempted to claim Qantas Points or purchase Member Savings to which they were not entitled or attempted to redeem or transfer Qantas Points when they were not entitled to do so.
11.2 Qantas will not be liable for any loss or damage whatsoever suffered by any person as a result of such withholding or cancellation and the Member is responsible for ensuring that its nominated Qantas Points Recipients are notified of this.
12. Taxation Implications
12.1 Qantas recommends that Members and their nominated Qantas Points Recipients consult their accountant or tax adviser to ensure that they understand possible tax implications for example fringe benefits tax (if applicable), for which they may be liable in relation to their earning and use of Qantas Points and Member Savings under the Airline Reward Scheme.
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