Help and Support
What is Qantas Agency Connect?
Qantas Agency Connect is a dedicated online portal which provides Travel Agents with the tools to self-service their customers' bookings anytime.
Need guidance on how to service your customer's booking? We have collated the most helpful policies to assist you in this process.
Refund Policy
This policy outlines the circumstances under which a refun can be issued and the obligations of agents when applying.
Schedule Change and Disruption Handling Guide
If your customer has been affected by a schedule change or disruption, this guide will assist you to communicate the right information to your customer.
International Ticket Reissue Policy
This policy outlines that various types of reissues permitted on different ticketed fare types.
Sport events, family reunions, mining operations, conferences, incentives and more. If you are booking a group of 10 or more, or have 20 or more customers' travelling to the same destination for a common purpose, Qantas Group Travel has you covered.
Currently only available in Singapore.
View Frequently Asked Questions:
General FAQs
Relating to ticketing, use of the site, functionality and policies.
Qantas Agency Connect FAQs
Relating to how to get your agency started with Qantas Agency Connect.
Privacy and Security
This Privacy Policy explains how Qantas generally handles your personal information.
Learning Hub FAQs
Relating to the use of the Learning Hub and troubleshooting.
Cookies and Cache
Enabling cookies ensures that the Qantas Agency Connect site will load as designed. Each browser caches and stores data differently, which may require you to manage how your internet browser is handling this site.
If you are experiencing technical difficulties or errors, we recommend the following steps be completed:
1. Clear your cache, cookies, and other site data: This can help resolve issues caused by outdated or conflicting data.
2. Restart your browser: Closing and reopening your browser will help refresh its settings and resolve issues.
If you are still unable to complete the request you may wish to try another a different browser: Sometimes, switching to another internet browser can resolve compatibility issues.
Find out how to clear, enable, and manage cookies and other site data on your preferred browser.
Get in touch with our team so we can assist you in resolving your customer's query.