Diners Club cards no longer accepted as a form of payment

What this means?

If you have a customer whose ticket was originally purchased using a Diners Club card, after this date, the card will become inactive, and no further transactions will be able to be processed to that card. A new payment method will be required to process transactions for held tickets.

For refunds, you will need to submit a refund application via BSPLink and provide a Statutory Declaration from your customer authorising the refund to this new form of payment.

Please refer to our Refund Policy on the Qantas Agency Connect site for more information.

Please ensure you use the BSPLink Refund process and provide updated details for any refunds where a Diners Club Card was the original form of payment. A failure to do so is highly likely to result in a delay in the refund being returned to the customer. At this stage, we are not aware of what processes have been put in place by Diners/NAB to process payments that are refunded to cancelled Diners Club cards and/or notify merchants of payments that are not able to be processed.