Customers or groups that wish to be seated outside of the allocated group block (excluding Extra Legroom), will be charged a servicing fee for processing these requests.

This option gives customers increased flexibility to tailor Group bookings, and ensures our customers receive a consistent experience across out domestic and international markets.

The seat selection fee will apply for customers who are:

• Requesting seats outside of the group block.
• Amending seating for a customer’s change of mind after their initial seat allocation, both inside and outside the group block.
• Wanting to seat a customer alongside a booking created by a travel agent in their GDS.
• On a travel agent claimed booking where the travel agent has not allocated seating in their GDS.
  

Seating requests must be received, allocated and paid no later than four days prior to departure of the first flight. To request seat selection for a fee, please send an email to Qantas Group Travel ensuring you include the full details of your request.

Service fees are charged per person, per through fare sector. These fees apply to standard seat selection on Qantas aircraft* only.

Seat selection outside of the group block is complimentary for customers who are:

• Travelling in Economy on Group Semi Flex Fares terms and conditions.
• Travelling in First, Business or Premium Economy cabins.
• Platinum One, Platinum, Gold or Silver Qantas Frequent Flyers or equivalent oneworld and Emirates Skywards Frequent Flyers.
• Travelling companions of the above mentioned Frequent Flyers traveling within the same booking.

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Payment through agent issued EMD or the customer’s credit card, is required for Seat Selection.

These fees should be charged per person, per through fare sector. One single payment is required for all seating requests processed at the time.

Seating requests must be received, allocated and paid for no later than four days prior to departure of the first flight.

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If your customer's seat is changed by Qantas for operational, safety or security reasons or you are affected by a flight disruption, you may apply for a refund after departure by contacting the Qantas Group Sales Team.

Refunds can only be requested after departure of the affected flight. Refund requests must be lodged no later than 3 months after the affected flight. Please ensure you include the full details and reason for the refund request to Qantas Group TravelOpens in a new tab or window.

Seat selection cannot be guaranteed as seats may need to be changed for operational, safety or security reasons, even after boarding the aircraft.

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