Refer to the applicable fare rules via your Technology Partner for information on fare conditions and change fees.

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In all instances where a change fee applies, the ticket must be reissued, and the change fees receipted separately from the ticket using EMD-S. The EMD-S must be:

• Issued per customer
• Raised at the time of reissue
• Be cross referenced to the new ticket number

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When different Qantas fares are combined on a ticket, the following change fee application rules apply:

• If a change is made to only one fare component, the applicable fee will apply.
•  If a change is made to more than one Qantas fare component in a single transaction, the highest (most restrictive) change fee will apply.

Only one change fee will be applied to the ticket.

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When a Qantas fare is combined with another airline’s fare to form a return trip, circle trip or open jaw on a half-return basis, and both fares are being changed, the highest, most restrictive change fee applies. Only one change fee applies to the ticket.

Note: If, where permitted, Jetstar only fares are ticketed on Qantas (081), change fees are applied in accordance with Jetstar fare rules.

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Residual Value

The residual value of a ticket can be used to offset fare and ticket taxes and any remaining residual amount can be refunded through BSP/ARC. Qantas has enabled the use of Residual Value for Refund (RSVR) functionality with most Technology Partner systems globally. RSVR allows the remaining amount on a ticket to be used as credit towards payment of change fees as well as fare/ticket taxes on a new ticket. If technically not possible via your Technology Partner, you must receive payment for the change fee to enable issuance of the EMD-S.

If you require any further information on the use of RSVR please contact your Technology Partner.

Revalidate or Reissue 

In all instances where a change fee applies, the ticket must be reissued and the EMD receipted separately from the ticket using EMD-S. The ticket is not permitted to be revalidated. This applies to international and domestic tickets.

Technical Support

Refer to your Technology Partner for information on formats, functionality, specific entries and for instructions on how to issue an EMD.

Change Fee EMD Codes

The change fee for EMD-S is identified using the following codes:

• Service Code: ‘REIS’;
• RFIC: D; and
• RFISC: ‘98I’ (I for India not the number 1)

For tickets containing Jetstar Group fares only, the following codes apply:

• Service Code: ‘PENF’;
• RFIC: D; and
• RFISC: ‘993’

These codes may vary if you are using a Technology Partner automated re-issue tool. Please refer to your Technology Partner for further information.

Important! The EMD-S for a change fee must be receipted separately, and cross referenced to the new ticket number at the time of reissue.

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For Australian domestic tickets, change fees apply per customer per ticket and the level to be charged is as follows, inclusive of GST:

• For the first change on an Australian domestic ticket, the fee charged is the fee that was applicable on the date of original ticket issue.
• For subsequent changes on an Australian domestic ticket, the fee charged is the fee that was applicable on the date of the most recent reissue.

Note: For Qantas Domestic Australia International Connection fares, refer to the international fare rule.

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In all instances where a change fee applies, the ticket must be reissued, and the change fee receipted separately from the ticket using EMD-S. The EMD-S must be:

• Issued per customer
• Raised at the time of reissue
• Be cross referenced to the new ticket number
• Show the GST component, when applicable, separately as ‘UO’

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When a Qantas fare is combined with a Jetstar fare and both fares are changing, the most restrictive fee applies.

For Jetstar only itineraries, where permitted on Qantas (081), change fees are applied in accordance with Jetstar fare rules.

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