Domestic Ticket Reissue Policy
Read this policy in conjunction with the rules of the Australian domestic fare being changed.
First reissues can be processed automatically through your GDS or Technology Partner system without reference to Qantas Agency Connect.
Qantas NDC Call Out
Qantas NDC can process multiple voluntary ticket exchanges when reshopping. Any additional collection of fare, taxes, surcharges and change fees which may apply will be automatically calculated.
Please contact your Technology Partner if further assistance is required.
The Qantas Agency Connect team can assist you with interpretation of the Domestic Ticket Reissue Policy, fare rules and with second and subsequent reissues.
Handy Hints and Examples
Qantas NDC Call Out
Voluntary changes via the Qantas Distribution platform use NDC REshop. There are two types of re-shopping available:
- Flight Specific reshopping uses a standard shopping request to identify new flights that your customer wants.
- True (Origin and Destination) re-shopping chooses from a range of new flight options provided by the Qantas Distribution Platform.
You will select the flight option your customer requires and confirm the change. Your Technology Partner will complete the REshop to calculate the fare and tax difference, and once payment details are entered, the tickets are automatically reissued/exchanged.
Policy Information
Qantas Domestic Fares must be repriced after a change has been made to a ticketed flight. If the Base Fare and/or Ticket Taxes have increased, the ticket must be reissued and the additional Base Fare and/or Ticket Taxes collected.
The repricing checklist for a Qantas Domestic Ticket issued with a Qantas Domestic fare is:
1. Base Fare(s)
2. Ticket Taxes
3. GST (if applicable) applied to the total of the above (Base Fare and Ticket Taxes)
4. Change Fee (if applicable) plus GST (if applicable)
When reassessing a ticket, the Base Fare value must be equal or higher. All new fare conditions must be met.
| Before or After Departure | Fare Components Changing | Fare Components Not Changing |
| Base fares are repriced as Current Fares |
Base Fares are assessed as Historical Fares |
- Multiple Qantas Domestic Fares and single sector tickets can be used as credit towards payment of a new single segment ticket provided that the new Base Fare is of equal or higher value than the total combined value of the Base Fares on the original ticket.
- A single sector ticket can be used as credit towards a new ticket with multiple combined fares, provided the value of the combined fares of the new ticket are of equal or higher value than the Base Fare of the original ticket.
- When reassessing the value available for exchange to the new ticket, any unchanged or used fares are carried forward to the new ticket.
If after repricing the Base Fare and/or Ticket Taxes have increased or decreased by a total of no more than A$1.99, the following is permitted:
Flex and Business Fares
- If the booking class, fare basis and routing remain the same, the ticket may be revalidated at the original Base Fare and/or Ticket Taxes.
- If the booking class and routing remain the same but the fare basis has changed, the ticket must be reissued at the original Base Fare and/or Ticket Taxes, with the new fare basis code.
Red e-Deal Fares
- If the booking class, fare basis and routing remain the same the ticket must be reissued at the original Base Fare and/or Ticket Taxes. If the fare basis has changed the new code must be shown on the ticket.Revalidation is not permitted as the change fee collected by EMD-S must be associated to a new ticket number.
When a Ticket Credit is used towards a reissued ticket, all conditions of the original ticket must be met. Any flown sectors must be included in the fare calculation of the reissued ticket.
When reissuing a ticket that is partly used, use Historical fares for the flown sectors and use current fares for the new sectors. All tickets must be issued in the coupon sequence to be travelled.
Multiple sectors for the same city pair, in the same direction, are not permitted on the same ticket unless the applicable route map and the Fare Construction Points containing the duplicate sectors are different. This includes any previous reissued tickets.
For example:
A customer holds a ticket SYD QF CNS200.00 QF SYD200.00 and the SYD CNS has been flown. The customer now wishes to fly MEL QF CNS via SYD using the value of their CNS SYD coupon.
The CNS SYD coupon can be used towards this journey as the Fare Construction Points are MEL CNS and the duplicate SYD CNS sector is allowed because the route map between MEL and CNS permits travel via SYD.
The Fare Construction on the ticket will show: SYD QF CNS200.00 /- MEL QF X/SYD QF CNS250.00.
Change Fee Application
- Change Fees for flights and Name Changes apply:
◦ Per customer per ticket at the time of reissue and include GST, if applicable
◦ In addition to any difference in fare and/or Ticket Taxes, fees, and carrier charges collected at the time of reissue.
◦ According to the fare rules of the fare component being changed. The Change Fee is charged at the date of issue of the current Ticket, including any reissues. - The Name Change fee, if applicable, is collected in addition to the Change Fee of the Fare Component being changed.
- If a change is being made to more than one Fare Component in a single transaction, the highest most restrictive Change Fee Applies to the entire transaction. This includes combined Qantas and Jetstar fares.
- If, where permitted, the ticket contains Jetstar only fares, change fees are collected in accordance with Jetstar fare rules.
- When a Domestic Australia International Connection Fare is changed at the same time as the international fare component, the international fare component change fee applies.
Change Fee Collection
In all instances where a Change Fee applies in accordance with a ticketed fare, the ticket must be reissued and the Change Fee receipted separately from the ticket using EMD-S. The EMD-S must:
- Be issued per customer
- Be raised at the time of Reissue
- Be cross referenced to the new ticket number
- Show GST, if applicable, separately as a ‘UO’ amount
Change Fee Codes
The Change Fee for EMD-S is identified using the following codes:
- Service Code: ‘REIS’
- RFIC: ‘D’
- RFISC: ‘98I’ (note this is the letter I)
For tickets containing Jetstar Group only fares, where permitted, the following codes apply:
- Service Code: ‘PENF’
- RFIC: ‘D’; and
- RFISC: ‘993’
Goods and Services Tax (GST) (Australia only)
When an EMD-S is issued for a change being made to a Domestic ticket, the GST component is shown separately as a ‘UO’ amount.
For tickets issued prior to 9 October 2024, a Change Fee of A$99 is shown on the EMD-S as Change Fee of A$90 and A$9 UO.
For tickets issued on/after 9 October 2024, a Change Fee of A$119.00 is shown on the EMD-S as Change Fee of A$108.18 and A$10.82 UO.
Commission
Change Fees are non-commissionable.
Multiple Change Fees
When multiple Change Fees apply, individual EMDs are not required.
- A single EMD-S is required to be issued for each customer for multiple Change Fees
- The EMD-S payment is a lump sum of the of the combined total of the Change Fees applicable
- No breakdown is required
- If GST applies, show separately as a lump sum ’UO’ amount
Residual Values
Qantas is enabled for the use of Residual Value for Refund (RSVR) functionality with most Technology Partner systems. RSVR allows the remaining amount on a ticket excluding GST if applicable to be used as credit towards payment of Change Fees as well as Fare/Ticket Taxes on a new ticket. RSVR is facilitated by an EMD-S using the RFIC D and RFICS 996. If travel agents require any further information on the use of RSVR please direct your request to your Technology Partner.
If technically not possible via your Technology Partner system, you will need to collect payment for the Change Fee and issue an EMD-S.
Before Departure and After Departure
| Before or After Departure | Fare Components Changing | Fare Components Not Changing |
| Taxes are repriced as Current values |
Taxes are assessed as Historical values |
ResidualTaxes
Residual unused Ticket Taxes (excluding GST if applicable) may be used as credit towards Base Fares and different Ticket Taxes on the new ticket. If there is any residual value remaining, this can be refunded.
Goods and Services Tax (GST) - Code 'UO' (Australia only)
GST is applicable to Fares, Ticket Taxes, Fees and Carrier Charges for Domestic travel within Australia. It is based on the total value of the original Domestic ticket, i.e. Base Fare plus Ticket Taxes. GST is shown on the ticket using the Ticket Tax code ‘UO’ and is calculated at 10% of the total Base Fare and Taxes on a ticket. GST is also applicable to the Change Fee when tickets are reissued and is calculated at 10% of the Change Fee.
When a ticket is reissued, GST is not applied to the full value of the ticket; only to the additional collection of:
- Base Fare
- Ticket Taxes
GST already collected cannot be used as credit towards any additional payment when the ticket is reissued and must be carried forward to the new ticket.
GST Exemption (Australia only)
GST does not apply to Domestic travel within Australia when it is part of a Journey involving international air travel. The Domestic flight sectors within Australia must be either issued on the same ticket or cross referenced to the International ticket.
Handy Hints and Examples
The following hints will help you with the reissue of domestic tickets:
- Domestic fares within Australia are sold as one way fares
- All travel on domestic tickets must be completed within 12 months of original ticket issue
- Multiple sectors for the same city pairs are not permitted on the same ticket. Example: SYD-MEL-SYD-MEL-SYD
- Qantas Domestic fares must be repriced after a change has been made to a ticketed flight
- Revalidation is permitted if no change fee or additional fare/tax applies
- Change Fees are collected via EMD-S using service code REIS, RFIC: D and RFISC code 98I
- Qantas fares cannot be reissued to Jetstar fares and vice versa
Refer here for an explanation of Key Definitions used in this document.
The following steps are an overview of a Domestic reissue and are for illustration purposes only:
Step 1 - Prime Ticket Issued as Below
TKT-0811230000000 RCI- LOC-3QF2QF
OD-SYDSYD SI- FCPI-2 POI-SYD DOI-10FEB17 IOI-02392000
1.SMITH/JENNY MS ADT S I
1 MEL QF 0418 N 16FEB 0900 OK NPTDEAL O 16FEB16FEB 1PC
2 OSYD QF 0443 K 17FEB 1500 OK KQFLEX O 17FEB17FEB 1PC
MEL
FARE FAUD 680.15
TOTALTAXAUD 117.36
TOTAL AUD 797.51
/FC MEL QF SYD191.07QF MEL489.08AUD680.15END
FE NONREF/NON-ENDSPECIAL FARE CONDITIONS/VALID ON QF SERVICES ONLY
FP CASH
Step 2 - Reissue Due to Date Change on Coupon 1 – Collection of Change Fee Only
TKT-0811230000001 RCI- LOC-3QF2QF
OD-SYDSYD SI- FCPI-2 POI-SYD DOI-12FEB17 IOI-02392000
1.SMITH/JENNY MS ADT S I
1 MEL QF 0418 N 15FEB 0900 OK NPTDEAL O 16FEB16FEB 1PC
2 OSYD QF 0443 K 17FEB 1730 OK KQFLEX O 18FEB18FEB 1PC
MEL
FARE R AUD 680.15
TOTALTAX AUD 0.00
TAXES PD
TOTAL AUD NO ADC
/FC MEL QF SYD191.07QF MEL489.08AUD680.15END
FE NONREF/NON-ENDSPECIAL FARE CONDITIONS/VALID ON QF SERVICES ONLY
FO 081-1230000000SYD14FEB17/02392000/081-1230000000
FP O/M
TOTAL TAX AUD 0.00
PD01 AUD 16.90QR PD02 AUD 16.90QR PD03 AUD 11.06WG
PD04 AUD 72.50UO
The above shows the breakdown of all the taxes on the ticket. As there was no additional taxes collected they are all shown as paid (PD). The MEL-SYD sector has been re-priced and the fare has not changed.
An EMD-S with the issuance code of 98I will need to be issued for the collection of the applicable Change Fee.
The EMD-S for Change Fee is receipted separately and is cross referenced to the new ticket number at the time of the change.
Step 3 - Complete Reroute Prior to Commencement of Travel
The new base fare has to be of equal / higher value. Additional fare, tax difference and Change Fee apply:
TKT-0811230000002 RCI- LOC-3QF2QF
OD-SYDSYD SI- FCPI-2 POI-SYD DOI-15FEB17 IOI-02392000
1.SMITH/JENNY MS ADT S I
1 MEL QF 0485 Q 16FEB 0905 OK QPTDEAL O 16FEB16FEB 1PC
2 OPER QF 0776 K 18FEB 1715 OK KQFLEX O 18FEB18FEB 1PC
MEL
FARE R AUD 782.15
TAX AUD 10.20UO
TAX PD
TOTAL AUD 112.20A
/FC MEL QF PER241.05QF MEL541.10AUD782.15END
FE NONREF/NON-ENDSPECIAL FARE CONDITIONS/VALID ON QF SERVICES ONLY
FO 081-1230000000SYD14FEB17/02392000/081-1230000001
FP O/M +/CCAXXXXXXXXXXXX1003/0419/A147522
TOTAL TAX AUD 10.20
TX01 AUD 10.20UO
PD01 AUD 16.90QR PD02 AUD 16.90QR PD03 AUD 11.06WG
PD04 AUD 82.70UO
The above example reflects the applicable ADCOL of A$112.20 for the fare and tax difference. It also shows the breakdown of all the taxes that were previously paid (PD) on the ticket.
Fare difference is A$102
There are no additional taxes, except for the applicable GST (UO) on the fare difference, which is shown above as A$10.20UO.
NEW TKT TOTAL A$909.71
Step 4 - First Coupon Has Been Flown (MEL QF PER) on the Above Ticket
The PER QF MEL coupon can be held in credit for up to 12 months from the date of original ticket issue.
This coupon cannot be used towards another MEL QF PER, as you cannot have the same city pairs more than once in the same direction in the Fare Construction.
New Route MEL QF PER QF BNE
Ticket fare construction will be MEL QF PER QF BNE
TKT-0811230000003 RCI- LOC-3QF2QF
OD-SYDSYD SI- FCPI-2 POI-SYD DOI-17FEB17 IOI-02392000
1.SMITH/JENNY MS ADT S I
1 OPER QF 0654 K 19FEB 0815 OK KQFLEX O 19FEB19FEB 1PC
BNE
FARE R AUD 844.55
TAX AUD 14.88XT
TAX PD
TOTAL AUD 77.28A
/FC MEL QF PER241.05QF BNE603.50AUD844.55END
FE NONREF/NON-ENDSPECIAL FARE CONDITIONS/VALID ON QF SERVICES ONLY
FO 081-1230000000SYD14FEB17/02392000/081-1230000002
FP O/M +/CCAXXXXXXXXXXXX1003/0419/A159732
TOTAL TAX AUD 14.88
TX01 AUD 7.03UO TX02 AUD 7.85QR
PD01 AUD 16.90QR PD02 AUD 16.90QR PD03 AUD 11.06WG
PD04 AUD 92.90UO
The above ticket reflects the applicable ADCOL of A$77.28 for the fare and tax difference. It also shows the breakdown of all the taxes that were previously paid (PD) on the ticket.
Fare difference is A$62.40 with additional tax of A$7.85QR to be collected.
TOTAL A$70.25
GST of 10% is applicable on the fare difference and additional tax, which is shown above as A$7.03UO
TOTAL ADCOL A$77.28
ADCOL is the abbreviation for additional fare and /or tax collection.
After Departure applies to any time after commencement of travel, i.e. when the ticket has been partially used.
Base Fare means the sum of all the components shown in the ‘fare construction’ field on the ticket.
Before Departure applies to any time before commencement of travel, i.e. when the ticket is wholly unused.
Change Fees are fees that may be applicable when a change is permitted by the fare rule.
Current means fares, fees or taxes applicable on the date the ticket is reissued.
Domestic means travel within Australia only.
EMD-S means Electronic Miscellaneous Document-Stand Alone.
Fare Basis is the code that identifies the fare rule being used.
Fare Construction Points (sometimes known as Fare Break Points) are the points at which the fare components are separated.
Fare Component refers to the portion of the Journey between the Fare Construction Points.
Historical means fares, fees or taxes applicable on the date of original ticket issue.
International means travel between two countries, this includes any domestic sectors that form part of the International Journey.
Journey refers to the grouped fares in the fare construction on the ticket – that is, all of the sectors together that cover the end-to-end travel.
KIX fare is a domestic fare that can only be sold in conjunction with an International fare and must be shown on the same ticket as the International fare.
Name Change means the Reissue of an unused ticket to another person’s name.
Qantas Domestic Tickets are tickets validated to Qantas (QF-081) for travel wholly within Australia.
Reissue means replacement of an existing air ticket with a new air ticket.
Re-Routing means a change in the origin, destination, transit, or stopovers originally ticketed.
Revalidation means any change in flight number, date, and/or time only, with all other features of the journey unchanged, including price.
Ticket Taxes are all taxes, fees, levies and charges on an airline ticket, including amounts imposed by airports and taxing authorities, regardless of whether a fare is payable for the ticket and exclude carrier imposed fees.
Ticket Credit means any unused value of a ticket that may be used as a credit towards payment of a new ticket.