Help and Support
What is Qantas Agency Connect?
Qantas Agency Connect is a dedicated online portal which provides Travel Agents with the tools to self-service their customers' bookings anytime.
How to self-service your customer booking online
We’ve collated the top reasons why you contact our dedicated Qantas Agency Connect team, and summarised them on a dedicated page here.
We service travel agents only. We are unable to assist customers who have booked directly with Qantas.
Qantas Agency Connect Service Requests enables you 24/7 access to a suite of support tools to assist in managing your customer booking requirements.
Below are the most common self-service requests, or you can view all Service Requests here.
Schedule Change
Complete this service to manage your customer’s booking and obtain an authority to reissue their ticket following a schedule change
Suspend Coupons
Suspend an eligible coupon on your customer’s Qantas Australian Domestic ticket
Name Correction
Request a name correction for an error in your customer’s name. Qantas Agency Connect will reissue the ticket as required
If a service request cannot be actioned online, please call the Qantas Agency Connect team for assistance.
The Qantas Agency Connect site is available to you 24/7 for service requests, policies and information. Please call the Qantas Agency Connect Team for:
- Schedule Changes when unable to be actioned online
- Fare reassessment for imminent departures
- Any fare reassessments that cannot be requested online and oneworld fare quotes and reassessments
Service Fees may apply when calling the Qantas Agency Connect team, please click here for for further information.
Please note: You will need to enter your seven digit IATA or TIDS number followed by the hash key when calling the Qantas Agency Connect Team.
To submit a request for ticketing by the Qantas Agency Connect Team, complete our Ticket Request form.
Sport events, family reunions, mining operations, conferences, incentives and more. If you are booking a group of 10 or more, or have 20 or more customers' travelling to the same destination for a common purpose, Qantas Group Travel has you covered.
View Frequently Asked Questions:
General FAQs
Relating to ticketing, use of the site, functionality and policies.
Privacy and Security
Explains how Qantas generally handles your personal information.
Cookies and Cache
Enabling cookies ensures that the Qantas Agency Connect site will load as designed. Each browser caches and stores data differently, which may require you to manage how your internet browser is handling this site.
If you are experiencing technical difficulties or errors, we recommend the following steps be completed:
1. Clear your cache, cookies, and other site data: This can help resolve issues caused by outdated or conflicting data.
2. Restart your browser: Closing and reopening your browser will help refresh its settings and resolve issues.
If you are still unable to complete the request you may wish to try another a different browser: Sometimes, switching to another internet browser can resolve compatibility issues.
Find out how to clear, enable, and manage cookies and other site data on your preferred browser.
| Qantas Department | Contact | Operating Hours |
| Qantas Agency Connect | 13 17 11 Please note: You will need to enter your seven digit IATA or TIDS number followed by the hash key when calling the Qantas Agency Connect Team. |
Monday to Friday 0700 - 1700 AWST |
| Qantas Group Travel | 13 26 24 |
Monday to Friday 0630 - 1700 AWST |
| Qantas Contact Centres | 1300 655 234 |
24hrs – 7 days a week For our overseas offices refer to Qantas ContactsOpens in a new tab or window |
| Flight status | View flight status onlineOpens in a new tab or window |
N/A |
| Qantas Frequent Flyer | 13 11 31 |
Monday to Saturday 0700 – 1900 AEST/AEDT |
| Qantas Business Rewards | 13 74 78 |
Monday to Saturday 0800 - 1900 AEST/AEDT |
| Charters | shrcharters@qantas.com.au | |
| Customer Specific Needs Team | View Specific Needs HelplineOpens in a new tab or window For medical clearance requirements submit Qantas Group Medical Travel Clearance FormOpens in a new tab or window online |
0700 – 2200 AEST/AEDT 7 days a week |
| Freight | 13 12 13 |
Monday - Friday 0600-2000 AEST Saturday - Sunday / Public Holidays 0800-1600 AEST |
| Customer Care | Submit a Customer Care FormOpens in a new tab or window on behalf of your customer |
N/A |