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Policies

Main page

Booking Policies

Booking requirements
Codeshare flight information
Customer contact details
Duplicate booking process
Fictitious name check
Married flights
Through flights 
Travel to South Africa for Children
Travel to the USA
Unaccompanied minor 

Customer name checks

 

Baggage Policies

Interline and through checked baggage
Pre purchase additional baggage
Musicians Allowance
 

Seating Policies

Extra legroom and exit row seats
Extra seats and personal comfort
Bulky carry on
Seat selection conditions
Groups seats
Group seat conditions
Select a seat
Specific needs
Blind or visions impaired 
Deaf or hearing impaired
Mobility assistance
Service dogs
Travelling with a carer
Travelling with stretchers
Use of medical oxygen 
Minimum servicing & Brand Requirements
NSW fair trading act amendments

 

 

Service Policies

EMD (Electronic misc. document)
Involuntary downgrade
Manage booking
Multiple-Credits
Schedule changes and disruptions
Qantas schedule change 
Schedule change policy definitions
Other airlines on a Qantas ticket
QF flights on another airline ticket
QF flight operated by other airline ticket
Canadian Air passenger protection
Service request policies
Automatic waitlist clearance
Cancelled in error
Class upgrade
How to self service customer booking
Name change and correction
Suspend coupon

 

Ticketing Policies

Fees and Taxes
Card payment OB (081) fees
Goods and services tax application
Grouping taxes information
QAC group travel service fees
Q surcharges
Base commission
Change fee information
Class mismatch
Currency conversion guide
Infant fare ticketing guidelines
No show information
Preventing auto cancellation
NDC booking time limits

Ticketing time limits

Reissue, Revalidation Policies

Booking Jetstar group fares via gds
Domestic ticket reissue policy
International ticket reissue policy
International ticket reissue definitions
Qantas payment policy
Payment policy FAQs
Ticket validity
Ticket revalidation
Ticket validation
UATP card policy

 

 

 

ADMs, GDS Support

ADM information
Schedule of fees table
Carbon offset
Change of Travel Mgmt. Company
E-ticketing authority
GDS formats
Amadeus GDS formats
Galileo GDS formats
Sabre GDS formats
GDS usage guidelines
NDC shopping policy
Technology partner support helpdesk

 

 

Refund Policy

Customer care
Refund policy
Refund definitions

Check-in, Special Meal Policy

Check in options
Family travel guide
Special meals
Government travel requirements

Commercial Policies

Commercial policies library
Qantas NDC commercial policy handling

 

Service Requests

Main page

All Service Requests

Schedule Change
Name Correction
Fare Quote and fare reassessment
Coupon Suspension
Fare Rule Waiver
Ticket request 
Manage Booking
Flight Status
QBR Lookup
Cancelled in Error
Class Upgrade
My Requests

Agency News

Latest news and alerts
Subscribe to agency news
 

Travel Credits HUB

Travel credits and refunds
 
 

Products & Network

Main page

Qantas Benefits

Alliance Oneworld and partner airlines
Qantas bookings on Jetstar
Benefits of booking Qantas
Qantas mobile app, online check-in
Reasons to fly Qantas
Finnair a330 300 operated flights
Qantas aircrafts 
Qantas flight network

 

 

Qantas Rewards

Qantas frequent flyer
Bid now upgrades
Upgrade Commercial Ticket
AMEX Qantas corporate card
AMEX Qantas Business Rewards Card
Qantas Business Rewards
Qantas Business Rewards FAQs
QBR Level advance information
QBR Agent Fares and ticketing
QBR Membership levels

Qantas Fares, Clue Cards

Australia Domestic clue cards
Australian resident fares
How to read a route map
IATA Traffic conference areas
International clue cards
OneWorld alliance, network and fares
Oneworld and global explorer fares

 

 

 

Airport Check-in, Valet

Airport check-in guide
Valet parking
Qantas and Jetstar group bookings

 

 

Inflight, Seat Maps, Classes

Inflight dining, entertainment
Seat maps
Travel classes

 

 

Qantas NDC

Main page

Qantas Distribution Platform

Approved technology partners
Benefits of shopping Qantas NDC content
NDC Qantas Frequent Flyers
NDC Qantas Business Rewards 
Companion Fare Offers
Dynamic commissions
Special price offers for QFF
Compare Qantas NDC and Edifact
How to service Qantas NDC Bookings
QDP FAQs
Interline via QDP
What is the Qantas Distribution Platform?
 

Qantas Channel

Find my customer ID
Register for Qantas Channel 
Qantas Channel FAQs
Qantas Channel Fee policy
What is the Qantas Channel?
Consolidators, wholesalers booking and ticketing information

 

Qantas NDC Premium

Benefits of Qantas NDC Premium
Qantas NDC FAQs

 

NDC Help & Support

Qantas NDC Help & Support
Booking & Technical Support

 

QDP Portal

What is the QDP portal?
Register for the QDP portal
QDP Portal FAQs
Flight search and booking
Ancillary seat selection, additional baggage
Knowledge Centre
Terms and Conditions
Password manager
Add or retrieve PNR from Queue
Language Reference Guide
Refunds, credits or voiding tickets
QDP Portal - Help and Support

Learning HUB

Register, login
Learning - contacts
Learning - FAQs
Learning - Help and support
Terms and conditions
 

Support

Contact us
Group travel fees
Support - FAQs
Password reset