Help and Support
What is Qantas Agency Connect?
Qantas Agency Connect is a dedicated online portal which provides Travel Agents with the tools to self-service their customers' bookings anytime.
You can view our Site Map here.
Qantas Agency Connect Service Requests enables you 24/7 access to a suite of support tools to assist in managing your customer booking requirements.
Below are the most common self-service requests, or you can view all Service Requests here.
Schedule Change
Complete this service to manage your customer’s booking and obtain an authority to reissue their ticket following a schedule change
Fare Quote or Reassessment
Submit this form for a guaranteed Qantas fare quote or reassessment to be added to your customer’s booking
Manage Booking
Service your bookings with seat selection, meal requests, pre-paid additional baggage as well as other options available to your customers.
If a service request cannot be actioned online, please call the Qantas Agency Connect team for assistance.
The Qantas Agency Connect site is available to you 24/7 for service requests, policies and information. Please call the Qantas Agency Connect Team for:
- Schedule Changes when unable to be actioned online
- Fare reassessment for imminent departures
- Any fare reassessments that cannot be requested online and oneworld fare quotes and reassessments
- Suspend coupons in M class which currently cannot be actioned online
Service Fees may apply when calling the Qantas Agency Connect team, please click here for for further information.
Sport events, family reunions, mining operations, conferences, incentives and more. If you are booking a group of 10 or more, or have 20 or more customers' travelling to the same destination for a common purpose, Qantas Group Travel has you covered.
Group Travel offers flexible fares across all destinations and cabin types. For Fare rules please view our clue cards.
- Australia and New Zealand Fare structure clue card (PDF)
View Frequently Asked Questions:
General FAQs
Relating to ticketing, use of the site, functionality and policies.
Privacy and Security
Explains how Qantas generally handles your personal information.
Cookies and Cache
Enabling cookies ensures that the Qantas Agency Connect site will load as designed. Each browser caches and stores data differently, which may require you to manage how your internet browser is handling this site.
If you are experiencing technical difficulties or errors, we recommend the following steps be completed:
1. Clear your cache, cookies, and other site data: This can help resolve issues caused by outdated or conflicting data.
2. Restart your browser: Closing and reopening your browser will help refresh its settings and resolve issues.
If you are still unable to complete the request you may wish to try another a different browser: Sometimes, switching to another internet browser can resolve compatibility issues.
Find out how to clear, enable, and manage cookies and other site data on your preferred browser.
| Qantas Department | Contact | Operating Hours | |
| Qantas Agency Connect | 0044 207 660 1938 |
Monday to Friday 0900 - 1715 |
|
| Qantas Group Travel | qantasgrouptravel.com |
Monday to Friday 0900 – 1700 |
|
| Qantas Contact Centres | +44 0845 7747 767 or +44 0800 964 432 Toll free |
24hrs – 7 days a week For our overseas offices refer to Qantas ContactsOpens in a new tab or window |
|
| Qantas Account Management | Monday to Friday 0900 - 1715 |
||
| Qantas Frequent Flyer | 0845 7747 100 | N/A | |
| Customer Specific Needs Team | 1800 177 474 (within Australia) For medical clearance requirements submit Travel Clearance Form online |
0700 - 2200 AEST/AEDT 7 days a week |
|
| Flight status | 0845 7747 767 or 0800 964 432 Toll free |
24hrs - 7 days a week | |
| Qantas Audit Queries | Monday to Friday 0900 - 1715 |
||
| Qantas Refunds | Email |
Monday to Friday 0900 - 1715 |
|
| Customer Care | Submit a Customer Care FormOpens in a new tab or window on behalf of your customer |
N/A |