Qantas NDC Call Out
Find out how to service a Qantas NDC booking when a commercial policy applies.
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Find commercial policy information related to travel disruptions.
Commercial refund policy for tickets in credit
Commercial policy for customers holding a COVID credit with a date of issue on or before 30 September 2021.
View Commercial refund policy for COVID creditsCommercial Policy |
Valid For | Summary of Option | Authority |
| Commercial policy for customers impacted by the earthquake in Vanuatu | Tickets issued on/before 17 December 2024 for scheduled departures between 17 December 2024 to 5 January 2025 |
Rebook or Credit or Refund | 739243 |
| Commercial policy for bookings policy for customer impacted by cancellation of Qantas Seoul (Incheon) services | Tickets issued on/before 12 December 2024 for scheduled departures between 6 May 2025 to 14 June 2025 | Rebook or Credit or Refund | 739242 |
| Commercial policy for bookings policy for customer impacted by cancellation of Emirates Melbourne to Singapore services | Tickets issued on/before 9 December 2024 for scheduled departures between 30 March 2025 – 30 November 2025 | Rebook or Credit or Refund | 739240 |
| Commercial and reward bookings policy for customer impact by Armidale airport closure between 28 January and 9 February 2025 | Tickets issued on/before 5 December 2024 for scheduled departures to/from Armidale between 28 January - 9 February 2025 | Rebook or Credit or Refund | 699065 |
| Commercial policy for bookings policy for customer impact by Western Australia schedule change | Tickets issued on/before 25 November 2024 for scheduled departures between 3 December - 26 March 2025 | Rebook or Credit or Refund | 699063 |
| Commercial and reward bookings policy for customers impacted on Qantas codeshare flights operated by Indigo | Tickets issued on/before 13 November 2024 for travel between 23 November 2024 and 29 March 2025 on Qantas codeshare flights operated by IndiGo | Rebook | 699062 |
| Commercial policy for customers impacted from volcanic ash caused by the Mount Lewotobi eruption in Indonesia | Tickets issued on/before 13 November 2024 for travel between 13 November 2024 - 22 November 2024 | Rebook or Credit or Refund or Reroute |
699061 |
| Commercial policy for customer impact by the Western Australia schedule change | Tickets issued on/before 4 November 2024 for travel between 5 November 2024 - 28 November 2024 | Rebook or Credit or Refund | 691305 |
| Commercial and rewards bookings policy for customers impacted by the reduction in Qantas services between Sydney and Ayers Rock | Tickets issued on/before 23 October 2024 for scheduled departures on Wednesday and Friday between 4 December 2024 and 27 June 2025 to/from Sydney and Ayers Rock on QF728/QF729. | Rebook or Credit or Refund | 691304 |
| Commercial and reward bookings policy for customer impact by suspension of Qantas Seoul (Incheon) services | Tickets issued on/before 16 October 2024 for scheduled departures on/after 15 June 2025 | Rebook or Credit or Refund | 691299 |
| Commercial policy for customers impacted by Qantas codeshare changes on American Airlines services | Tickets issued on/before 3 September for scheduled departures on 27 October 2024 - 31 August 2025 | Rebook or Credit or Refund | 691295 |
| Commercial policy for customer impact by adhoc cancellation of QF73 and QF 74 | Tickets issued on/before 2 September 2024 for travel 8 September 2024 | Rebook or Credit or Refund | 691294 |
| Commercial policy for customer impact by the typhoon Ampil | Tickets issued on/before 16 August 2024 for travel between 16 - 18 August 2024 | Rebook or Credit or Refund | 691292 |
| Commercial and reward bookings policy for customer impact by the schedule change of QF9 Perth London services | Tickets issued on/before 8 August 2024 for travel between 8 - 22 August 2024 | Rebook or Credit or Refund | 691291 |
| Commercial policy for customers impacted by the change in commencement of Darwin Singapore direct flights | Tickets issued on/before 6 June 2024 for travel between 9 December 2024 - 30 March 2025 | Rebook or Credit or Refund | 691287 |
| Commercial policy for customers impacted by Perth airport fuel disruption | Tickets issued on/before 1 June 2024 for travel on 1 - 2 June 2024 | Rebook or Credit | 691286 |
| Commercial and reward bookings policy for customers impacted by civil unrest in Noumea | Tickets issued on/before 27 June 2024 for travel between 15 May - 31 August 2024 | Rebook or Credit or Refund | 664563 |
| Commercial and reward bookings policy for customers impacted by suspension of Qantas Shanghai services | Tickets issued on/before 14 May 2024 for travel on/after 28 July 2024 | Rebook or Credit or Refund | 664556 |
| Commercial and reward bookings policy for customers impacted by Air Vanuatu suspension | Tickets issued on/before 19 June 2024 for travel between 8 May 2024 - 30 May 2025 | Rebook or Credit or Refund | 664561 |
| Commercial policy for customers impacted by adverse weather conditions in Brazil | Tickets issued on/before 7 May 2024 for travel between 2 May - 26 October 2024 | Rebook or Credit or Refund | 664557 |
| Commercial and reward bookings policy for customer impact by Dubai disruption | Tickets issued on/before 16 April 2024 on QF*/EK (Qantas codeshare flights operated by Emirates) flights for travel between 16-21 April 2024 to/from Dubai. | Rebook or Credit or Refund | 664553 |
| Commercial and reward bookings policy for customer impact by the schedule of QF9 Perth London services | Tickets issued on/before 16 April 2024 for travel on 16-28 April 2024 | Rebook or Credit or Refund | 664551 |
| Commercial policy for customers impacted by planned industrial action in February and March 2024 impacting Western Australia flights | Tickets issued on/before 20 February 2024 for travel on 22-23 February 2024, tickets issued on/before 26 February 2024 for travel 28 February - 1 March 2024, tickets issued on/before 28 February 2024 for travel on 4 March 2024, tickets issued on/before 1 March 2024 for travel on 8 March 2024, tickets issued on/before 9 March 2024 for travel on 14-15 March 2024 and tickets issued on/before 12 March 2024 for travel on 18 March 2024 | Rebook or Credit or Refund | 602170 |
| Commercial policy for customers impacted by Western Australian weather | Tickets issued on/before 21 February 2024 for travel between 22-23 February 2024 and 23-25 February 2024 | Rebook or Credit | 664550 |
| Commercial policy for customers impacted by planned industrial action on 14-19 February 2024 impacting Western Australia flights | Tickets issued on/before 13 February 2024 for travel on 14-19 February 2024 | Rebook or Credit or Refund | 602167 |
| Commerical and reward bookings policy for customers impacted by NS24 A380 Schedule changes | Tickets issued on/before 6 February 2024 for travel between 15 July to 27 October 2024 and 18 July to 29 September 204 | Rebook or Credit or Refund | 602166 |
| Commercial policy for customers impacted by planned Industrial action on 3 February 2024 impacting Western Australia flights | Tickets issued on/before 3 February 2024 for travel on 8 February 2024 | Rebook or Credit or Refund | 602165 |
| Commercial policy for customers impacted by Tropical Cyclone Kirrily | Tickets issued on/before 23 January 2024 for travel between 24 and 29 January 2024 | Rebook or Credit | 602158 |
| Commercial Policy | Valid For | Summary of Option | Authority |
| Commercial Policy for customers holding a COVID credit with a date of issue on or before 30 September 2021 | Tickets issued on/before 30 September 2021 for travel on or after 1 January 2020 | Refund | 574628 |
| Commercial Policy for customers impacted by Cyclone Jasper | Tickets issued on/before 21 December 2023 for travel between 12 and 26 December 2023 | Rebook or Credit or Refund | 602156 |
| Commercial Policy for customers impacted by planned industrial action on 1 - 2 November 2023 impacting Western Australia flights | Tickets issued on/before 27 October 2023 for travel on 1 - 2 November 2023 | Credit or Rebook or Refund | 602154 |
| Commercial Policy for customers impacted by planned industrial action on 24 October 2023 impacting Western Australia flights | Tickets issued on/before 19 October 2023 for travel on 24 October 2023 | Credit or Rebook | 602152 |
| Commercial Policy for customers travelling to/from Israel | Tickets issued on/before 8 October 2023 for travel between 9 October and 29 February 2024 | Credit or Rebook | 602149 |
| Commercial Policy for customers impacted by industrial action on 4 October 2023 impacting Western Australia flights | Tickets issued on/before 29 September 2023 for departures on 4 October 2023 | Rebook or Credit or Refund | 602146 |
| Commercial Policy for customers impacted by fires on the island of Maui | Tickets issued on/before 11 August 2023 from travel between 9 August and 31 August 2023 | Rebook or Credit or Refund | 574630 |
| Commercial and reward bookings policy for customers impacted by Air Tahiti Nui strike | Tickets issued on/before 10 July 2023 for travel between 7 July and 23 July 2023 | Rebook or Credit or Refund | 574629 |
| Commercial Policy for customers impacted by Sydney-Singapore schedule change | Tickets issued on/before 19 May 2023 for travel between 29 October 2023 and 10 May 2024 | Rebook or Upgrade or Credit or Refund | 574623 |
| Commercial Policy for customers impacted by Sydney-Bangkok schedule change | Tickets issued on/before 19 May 2023 for travel between 31 March 2024 and 10 May 2024 | Upgrade or Credit or Refund | 574624 |
| Commercial Policy for customers impacted by Auckland flooding | Tickets issued on/before 9 May 2023 for travel between 9 May and 10 May 2023 | Rebook or Credit | 574625 |
| Commercial Policy for customers impacted by Air Vanuatu flight cancellations | Qantas codshare with Air Vanuatu ticket issued on/before 19 April 2023 for travel between 31 March 2023 and 19 April 2023. | Rebook or Credit or Refund | 574619 |
| Commercial Policy for customers impacted by Jetstar and Jetstar Asia Singapore terminal change | Tickets for flights with a connection time in Singapore of less than 90 minutes issued on/before 20 March 2023 for travel between 22 March 2023 and 21 March 2024. | Rebook or Credit or Refund | 532909 |
| Commercial Policy for customers impacted by Cyclone Kevin | Tickets issued on/before 3 March 2023 for travel between 3 March and 10 March 2023. | Rebook or Credit | 523906 |
| Commercial Policy for customers impacted by Cycylone Gabrielle | Tickets issued on/before 12 February 2023 for travel between 12 February and 19 February 2023 | Rebook or Credit | 523905 |
| Commercial Policy for customers impacted by Auckland flooding | Tickets issued on/before 28 January 2023 for travel between 28 January 2023 and 1 February 2023 | Rebook or Credit | 523903 |
| Commercial Policy | Valid For | Summary of Options | Authority |
| Commercial Policy for customers impacted by suspension of Qantas operated services between Perth and Johannesburg | Tickets issued on/before 7 November 2022 for travel between 28 March 2023 and 28 October 2023 | Rebook or Credit or Refund | 523900 |
| Commercial Policy for Customers impacted by cancellation of Qantas operated services between Perth and Jakarta | Tickets issued on/before 28 October 2022 for travel between 30 November 2022 to 30 September 2023 | Rebook or Credit or Refund | 499350 |