Service
Follow the guidance provided here to make changes for your customer and prepare them for travel.
| Policy | Summary |
| Electronic Miscellaneous Document (EMD) | An Electronic Miscellaneous Document (EMD) is the industry standard method for documenting airline related charges. |
| Involuntary Downgrade | hese guidelines outline the notification, rebooking, ticket reissue and fare adjustment process for you to follow when your customer has been affected by an operational change resulting in an involuntary downgrade of the cabin. |
| Manage booking | Use Manage Booking to service customer bookings made either through your GDS or direct through Qantas Agency Connect. |
| Schedule Change and Disruption Handling Guide | At times, changes need to be made to our Qantas flights. The way these changes are handled differs depending on when the change takes place. |
| Schedule Change Policies | A schedule change is an involuntary change to a flight. A UN/TK is generated to your customer’s booking to notify you of the change. |
| Service Request Policies | Qantas Agency Connect Service Requests enables you 24/7 access to a suite of support tools to assist in managing your customer booking requirements. |
| Qantas Multiple Credits Policy | This policy applies to customers who wish to hold the value of their ticket in credit and use that credit toward multiple journeys. |