A better way to…
Turn card payments into staff rewards
“We travel 17 million kilometres a year. Our fuel discounts add up”
This family business has grown into a construction empire – and loyalty has paid off in spades.
“You can come to us with a $50,000 civil project or a $1.5 billion underground tunnel connecting parts of a major capital city,” says Tony Hennessy, general manager of corporate services for BMD Group – Australia’s largest privately owned civil construction and urban land development business. Despite incredible growth – BMD has approximately $2 billion worth of jobs in the pipeline – the company is still a family business at heart. Founded in 1979 by Mick and Denise Power, the couple remain the sole shareholders and maintaining loyal business relationships is a top priority. “We’ve got third-generation excavating contractors that do 90 per cent of their work for BMD. We also have strong relationships with clients like Brisbane Airport Corporation – we’ve had rolling jobs with them for 15 years. And we have more than 100 members in our ‘20 Year Club’, where we reward and incentivise long-term staff.”
Bang Bang accrues Qantas Points by using Live Payments, a Qantas Business Rewards partner. The cashless payment service designed for SMEs offers up to 1 Qantas Point per $1 transacted through a payment terminal. With a dedicated relationship team, no lock-in contracts and a rental fee based on volume, it’s a smart choice for a seasonal business like Bang Bang.
McDonald and his partners use the points to book upgrades for staff, a way to recognise hard work over a hectic summer and those who go above and beyond.
The gifts unintentionally return value to the restaurant group. When business development manager Dylan Jones travelled to remote parts of Thailand using Qantas Points earned through Qantas Business Rewards, he enriched his understanding of the cuisine, experiencing new flavours and traditional cooking methods.
For McDonald, who is opening another restaurant in Ballina, NSW, business is changing fast, as traditional tourist areas attract sea changers. “It’s getting better by the day. Since COVID, more and more people are leaving cities for holiday areas like Byron and Noosa. The challenge is balancing our desire to expand while maintaining the integrity of what we have.”
Earn Qantas Points, select from a range of payment devices designed to suit your needs and enjoy a dedicated relationship team with Live Payments.
1. EARN POINTS ON PAYMENTS
Cashless payments are the norm; a device that generates Qantas Points is not. “Bringing in Live Payments from day one was an absolute no-brainer,” says McDonald. “It’s a passive way to benefit the business and the team.”
2. TAKE PAYMENTS YOUR WAY
Whether you are looking for an integrated or mobile solution, Live Payments range of payment terminals offers the flexibility your business needs to provide your customers with a seamless and secure solution anytime, anywhere. "It's part of the Live Payments ethos to understand your business," says McDonald. "They collaborate on solutions". And since Bang Bang signed up with Live Payments as a Qantas Business Rewards member, every tap on the terminal also earns Qantas Points for the business.
3. SUPPORT AROUND THE CLOCK
Bang Bang staff have a direct line to Live Payments relationship managers. “Our rep, Vasco, answers the phone within seconds and he knows who we are by name. I’ve never experienced such personal service from an EFTPOS provider before.”
Important Information
A business must be a Qantas Business Rewards Member to earn Qantas Points for business. A one-off join fee of $89.50 including GST normally applies, however this will be waived for Live Payments customers that join here. Membership and Qantas Points are subject to the Qantas Business Rewards Terms and Conditions. Qantas Points for business are offered under the Live Payments Terms and Conditions. Live Payments black; members will earn 1 Qantas Point for every $1 transacted (including GST) via the Live Payments black Merchant facility for Visa, Mastercard and Debit (EFTPOS) transactions. Members will earn 0.5 Qantas Points for every $1 transacted (including GST) via the Live Payments black Merchant facility for American Express transactions. Live Payments gold; members will earn 1 Qantas Point for every $2 transacted (including GST) via the Live Payments gold Merchant facility for Visa, Mastercard and Debit (EFTPOS) transactions. Members will earn 1 Qantas Point for every $4 transacted (including GST) via the Live Payments gold Merchant facility for American Express transactions. Live Payments green; members will earn 1 Qantas Point for every $25 transacted (including GST) via the Live Payments Merchant facility for Visa, MasterCard, Debit (EFTPOS) and American Express transactions. Qantas Points will be credited to the Members’ Business Rewards account within 60 days of receiving your End of Month Merchant Statement from Live Payments. Qantas Points cannot be retrospectively claimed for existing customers and can only be earned once Live Payments has been provided with the merchant’s Qantas Business Reward number. Any claims in relation to Qantas Points under this offer must be made directly to Live Payments by calling 1300 780 788 or emailing support@livepayments.com.au
Qantas would like to acknowledge the Traditional Custodians of the local lands and waterways on which we live, work and fly. We pay our respects to Elders past and present.