Codeshare Flight Information

In an availability display, a codeshare flight shows the marketing airline’s flight number and advises which airline operates the flight:

When a codeshare flight is booked, the marketing airline’s flight number is displayed with the operating airline’s flight number below, showing the booking class that flight is booked in the operating airline’s booking:

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1. As an agent making a booking on behalf of a passenger, you are obligated to advise them if a ‘QF’ flight is operated by another airline.
2. Traffic restrictions must be verified carefully when booking a codeshare flight as restrictions may apply for different routes and points of sale:

Example 1:
A USA domestic QF flight operated by American Airlines can only be booked with a QF international flight – online connecting or stopover traffic. It cannot be booked for an entirely domestic itinerary.

Example 2:
An Australian domestic QF flight operated by Jetstar (JQ) can only be booked with a QF international flight - connecting or stopover traffic. It cannot be booked for an entirely domestic itinerary.

3.   Some fares restrict the use of codeshare flights. This information can be checked in the Fare Application paragraph of a fare rule.

4.   When booking a codeshare flight, the operating airline’s rules apply to meals, seating, and specific needs requirements.

5.    Unaccompanied minors (UMNRs) and customers travelling with a stretcher should always be booked under the operating airline's flight number. Check with the operating airline if your customer has any specific requirements.

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1. Qantas Domestic India Codeshare Flights operated by Indigo (e.g. DEL-BOM) can only be booked and ticketed for Qantas customers when they are flown in conjunction with continuous Qantas operated or Qantas marketed codeshare flights between Australia and India.
   
   PERMITTED:
   
   MEL
   DEL QF (operated and marketed by QF)
   BOM QF (operated by 6E and marketed by QF)
   
   or
   
   PER
   SIN QF (operated and marketed by QF)
   BOM QF (operated by 6E and marketed by QF)
   MAA QF (operated by 6E and marketed by QF)
   
   
2. Qantas Domestic India Codeshare Flights operated by Indigo CANNOT be flown in conjunction with a journey between Australia and India which includes flights marketed by airlines other than Qantas.
   
   NOT PERMITTED:
   
   PER
   SIN QF (operated and marketed by QF)
   BOM  AI (operated and marketed by AI)
   MAA QF (operated by 6E and marketed by QF)
   
   
3. Indian domestic QF flights CANNOT be booked for a sole domestic itinerary in India and will be cancelled by Qantas if this occurs.

When Qantas cancels the flights due to traffic restrictions not being met, the following message is generated to the customer’s booking:

DOMESTIC INDIA FLIGHT MARKETED BY QANTAS AND OPERATED BY INDIGO CANCELLED DUE TO A BREACH IN TRAFFIC RIGHTS

THIS FLIGHT CAN ONLY BE BOOKED IN CONJUNCTION WITH A QANTAS MARKETED INTERNATIONAL JOURNEY BETWEEN AUSTRALIA AND INDIA

A customer’s ticket and itinerary must always show which airline operates the flight. This is a requirement of many regulatory authorities worldwide (including the United States Department of Transport (USDOT) and the Indian Bureau of Civil Aviation Security). Fines may apply to agents not disclosing this information.

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Check in for codeshare flights is always with the operating airline.

Make sure your customer travels with a copy of their e-ticket that clearly shows the operating airline.  Some airports need to view the ticket or itinerary showing the name of the operating airline before access to the airport terminal is granted to a passenger (e.g. most Indian airports).

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To find out more, including seat selection, in-flight service, special meal requests, baggage and through check, visit Airline Partners and select the relevant codeshare partner.

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