Access credentials and password management
In this article:
- Logging in for the first time
- Automated password reset link (all users via the portal login screen)
- Two-factor authentication (2FA) setup
- Two-factor authentication (2FA) management
- Manual user password reset (by Agency Managers via their Profile Management screen)
- Full User Guide (PDF) & other useful links
Image A: Login screen
Agency Manager
To set up your password as the Agency Manager, please follow the below steps:
- Click on the Qantas Distribution Platform portal login page URL within your login credential email.
- Once you are on the Qantas Distribution Platform portal login page, click on the ‘Forgot Password’ link above the Login button. This will redirect you to a new page (image A above).
- On the new page, you will be prompted to enter your Office ID, Agent ID, and the email address in the fields provided. Please ensure that the Office ID and Agent ID entered matches the credentials in the email received from Qantas. Click on ‘Send’ to proceed (image B below).
- You will receive an email from <no-reply@accelya.com> with a link to reset your password. If you do not receive this email in your inbox, please check your spam or junk folder (image C below).
- After clicking on this link you will be redirected to a Set Password screen on the Qantas Distribution Platform portal website. Enter your new password and click ‘Continue' (image D below).
- Once completed, your new password can be used to log into the Qantas Distribution Platform portal.
Image B: Forgot password form
Image C: Email with your unique Reset Password link
Image D: Set Password screen
Consultant
If you are a consultant that has been added to your agency’s account by your Agency Manager, please follow the below steps to set up your password
- You will receive an email from <no-reply@accelya.com> with a link and instructions to set up your password. If you do not receive this email in your inbox, please check your spam or junk folder (image E below).
- The link will redirect you to the Set Password screen on the Qantas Distribution Platform portal website. Enter your new password and click 'Continue' (image D below).
Note: If the URL link redirects to a 'Link expired' error screen, simply follow the prompt on the screen. - Once completed, your new password can be used to log into the Qantas Distribution Platform portal.
Image E: Welcome to SPRK invitation email with an agent's unique one-time login link.
If you forget your password you can generate an automated password reset link by following the steps below:
You will receive an email from <no-reply@accelya.com> with a link and instructions to set up your password.
- Click on ‘Forgot Password’ on the login screen. (image A above)
- On the ‘Forgot Password form’ (image B above) enter your Office ID, Agent ID and email associated to your account – this is the email address that received the welcome email containing your Office ID and Agent ID credentials.
- Once you have completed the form click on ‘Send’
- Check your email inbox for an email with the subject line ‘Reset Password’ from <no-reply@accelya.com>. Click on the link in the body of the email (Image C above)
- Enter your new password on the Reset Password form and click ‘Continue’.
Note: If there are more than five unsuccessful attempts to login into the Qantas Distribution Platform portal, you will be locked out and unable to login using your access credentials. If this does happen, a warning message will display on the login page, as pictured below, and you will need to contact your Agency Manager who can unlock your account and reset your password (see Manual user password by Agency Managers) section below. If your Agency Manager is not available, please visit the Qantas Distribution Platform portal Help and Support page on Qantas Agency Connect to request a password reset.
All portal users (managers and agents) are required to set up their two-factor authentication (2FA) when they log in to the Qantas Distribution Platform portal for the first time.
To set up your 2FA, you will require an application that supports a time-based one-time password (TOPT) protocol. A TOTP supported app e.g., Microsoft Authenticator, Google Authenticator or one that your business currently uses, is recommended.
Follow the below steps to set up your 2FA;
- After logging into the Qantas Distribution Platform portal with your Office ID, Agent ID and password, you’ll be prompted to set up your 2FA (image F). You will then be prompted to scan a QR code on a mobile or to input the generated text in the application that supports a time-based one-time password (TOTP) protocol. The steps below illustrate the use of the Microsoft Authenticator App.
- Open the Authenticator App on your preferred device.
- Click on the plus sign (+) in the header section of the Authenticator App.
- Choose Other (Google, Facebook, etc.) to open the QR code scanner or manually input a code.
- Scan the QR code image or manually input the code displayed on the Qantas Distribution Platform portal using the app on your mobile device.
- Once the QR code is scanned, this will generate a 6-digit code on the Authenticator App.
- Enter the code provided in the Authenticator App into the Qantas Distribution Platform portal to validate the 2FA.
- Click <Verify> on Qantas Distribution Platform portal login screen.
- Once validated, the Qantas Distribution Platform portal will authenticate the user login and grant access to the user, where the reservation screen will be displayed.
Note: For future logins, the 2FA code will be required every time you login to the Qantas Distribution Platform portal.
Image F: Two factor authentication set up screen
An Agency Manager has the ability to do the following tasks in regards to 2FA:
- Resetting a 2FA token: If a user has lost a device they were using for 2FA or has reset it to factory settings, the Agency Manager can reset the user's 2FA token, which makes the existing token associated with the old device (or old device profile, prior to factory reset) invalid. This will allow the user to set up 2FA on a new or recently erased device.
- Performing 2FA on behalf of a user: If a user needs to be unlocked due to too many 2FA attempts, the Agency Manager will be able to perform this task without resetting the user's 2FA token.
- Reactivating a deactivated user: An Agency Manager has the ability to reactivate a user who has been deactivated for any reason. Once the user is reactivated, they will not have to set up a new 2FA token. Their existing 2FA and registered device will continue to work normally.
When a user deletes the Authenticator app by accident or needs to change to another Authenticator app (e.g. on the mobile phone or on another device), the 2FA token can be reset, so the user can set it up again by themselves.
- In order to do so, the agency manager can go to the Agents sections in the Profile Management of the portal, and click on the <pencil> icon next to the user's name (image G below) to display the User Details screen.
- Click on the 'Reset' link next to the Two Factor Authentication on the right side (image G below).
- When the 2FA token reset is done, the reset button will disappear until the user sets up a new 2FA token for their chosen Authenicator app as described in the previous section.
Image G: Uncheck Password Lock and the Reset password link hightlighted on the User Details screen
A password reset is required when a user has locked themselves out. This usually occurs when there have been more than five failed attempts and the user is unable to use the Forget Password option.
To make changes to a user the manager can click on the <pencil> icon next to their name (image G above) to display the User Details screen.
- If a user has locked themselves out, the checkbox will be checked (image H below).
- Remove their password lock by unticking the (image H below) checkbox and click on the confirm <tick> button on the bottom-right corner of the user information screen (image H below) to save changes.
Note: When the password lock checkbox is ticketed, the portal will not be able to send a password reset email when you click on the reset password. - Upon submission, the password lock button will be unticked.
- Reset their password by clicking on <Reset> next to the password (image I below). A message will be displayed to confirm the password reset.
- A link to set up a new password will be sent to the consultant’s email address, and a message will be displayed to advise that the email has been sent to the consultant.
Image H: Checked Password Lock and the confirm 'tick' button highlighted on the User Details screen
Image I: Unchecked Password Lock and the Reset password link hightlighted on the User Details screen