To register for the portal you will need to:

1. Access Qantas Agency Connect - My Agency Profile (accessible by your Agency Manager). 
2. Click on the 'Qantas Distribution Platform portal' tab.
3. Confirm your travel agency details, including IATA/TIDS/ARC/VTC, company trading name, phone number, and billing address.
4. Confirm your travel agency email.
5. Nominate an Agency Manager to be the portal admin.
6. Accept the terms and conditions.
7. Submit your application. An acknowledgment email from <no-reply@qantas.com.au> will be sent with your credentials within 7 business days.

When you receive your credentials, a user is required to manually set up their password. There are two ways to set up a password – one  is by for the Agency Manager listed on the Qantas Distribution Platform portal form, and another is for the consultant when the Agency Manager has added them within the portal. 

Agency Manager:

1. Follow the URL link to Qantas Distribution Platform portal within your credential email.
2. Click on <Forgot Password>; this action will redirect you to another screen.
3. Input your office ID, agent ID, and the email address used in your application form. Both the office ID and agent ID can be found in the credential’s emails sent by Qantas. Once entered, click on <Send> to proceed.
   Note: Ensure that the Office ID and Agent ID provided match the information in the credentials email from Qantas. 
4. Once submitted, check your email inbox for a message from <no-reply@accelya.com> This email contains instructions to reset your password. Open the email and follow the provided link.
5. You will be prompted to input your new password. Choose a secure password then click on <Continue> to confirm the password.
6. Once completed, your new password will be set, and you can log into the portal.

Consultant:

Note: Your Agency Manager must add you as a user within your agency's profile before you can create your own password.

You will receive an email from <no-reply@accelya.com>. Click on the link within the email which will take you to the:

1. Qantas Distribution Platform portal, where you can set a new password.
2. If the link has expired, simply follow the prompt on the screen. 
   Note: If you forget your password, click on <Forget Password> and follow the prompt. If there are more than five unsuccessful attempts to login, you will be locked out of the portal. This will be displayed as a warning message. You will be required to contact your Agency Manager who can unlock your account and reset your password.  

If your application has been rejected, please look out for an email from <qdpoperationsteam@qantas.com.au> explaining the reason for rejection. Follow the steps outlined in the email to appeal the application or take the necessary steps to complete a new application.

If your agency has less than 25 IATA's, please proceed to register every IATA number seperatly via the Qantas Distribution Platform portal tab in My Agency Profile. If your agency has more than 25 IATA's, please contact your Qantas Account Manager to discuss the multi-IATA agency registration process.

As a consolidator, you are required to register to the portal, please follow the below steps Registering for the Qantas Distribution Platform portal.

To update agency email, admin email, or any agency details, please complete the contact us form, and our support team will get back to you.

To deregister your agency's access to the Qantas Distribution Platform portal, please complete the contact form, and our support team will get back to you.

If you have registered for the Qantas Distribution Platform portal and have not received an acknowledgment email within 7 business days, please complete the contact us form, and our support team will get back to you.

To find out more about the Qantas Distribution Platform portal’s shopping, booking, and servicing capabilities, download the updated Capability Listing (PDF) linked at the bottom of the What is the Qantas Distribution Platform portal page.

To create a traveller;

1. Locate the toolbox on the reservation screen and click on 'Traveller'.
2. Fill in the mandatory fields: title, first name, and last name, and click 'submit'.
3. From the toolbox, you can click and fill any of the following depending on your traveller: telephone, email, address, identity documentation, SSR, OSI and remarks.

Note: To make a booking, your traveller is required to at least have a telephone number or email.

For more information, please refer to the Create a traveller section of the Flight search and booking article on the dedicated Knowledge Centre page on Qantas Agency Connect.

To initiate shopping, the following steps apply:

1.  Click on 'Add Air' at the top right-hand side of the reservation screen.
2. Fill out the itinerary details you are looking for and click 'Fare Search'.

For more information, please refer to the Add flight section of the Flight search and booking article on the dedicated Knowledge Centre page on Qantas Agency Connect.

To shop using private fares:

1. Initiate shopping using the 'Add Air' icon on the top right hand side of the screen.
2. Click on the 'Settings' icon displayed.
3. Click on the qualifiers drop-down and select 'Corporate ID' to add your private fare code, then proceed with shopping.

For more information, please refer to the Fare search section of the Flight search and booking article on the dedicated Knowledge Centre page on Qantas Agency Connect.

To check the applicable fare's baggage allowance at the time of shopping:

1. After initiating shopping and performing 'Fare Search', select the fare and click 'Add to Cart' icon.
2. Click on the 'Bag Fees' drop-down to view the baggage allowance.

Please Note: Either piece or weight allowance will be displayed depending on the flight route selected.

For more information, please refer to the Add flight to cart section of the Flight search and booking article on the dedicated Knowledge Centre page on Qantas Agency Connect.

To book a flight:

1. Ensure that you have added an itinerary in the cart.
2. Ensure that you have a traveller name with an associated telephone number or email.
3. Select the check box next to the flight you have added in the 'Shopping Cart' and click on 'Book and Hold'.

For more information, please refer to the Book flight to cart section of the Flight search and booking article on the dedicated Knowledge Centre page on Qantas Agency Connect.

To issue a ticket:

1. Ensure you have a booked itinerary on the reservation screen.
2. Click on 'Issue Documents' displayed under the itinerary.
3. Fill out the form of payment (Click on the green and blue arrow to switch to BSB/ARC Cash).
4. Click 'Pay' to issue document.
5. Once redirected back to the reservation screen, click on the 'Reference' number under 'Tickets' to view the electronic ticket.

For more information, please refer to the Issuing tickets section of the Issuing, refunding, retaining for credit or voiding tickets on the dedicated Knowledge Centre page on Qantas Agency Connect.

For information on the list of Qantas acceptable forms of payment, refer to the Qantas Payment Policy.

To shop and issue ticket using stored credit:

1. Initiate shopping and click on 'Add Air'.
2. Click on the 'Settings' option displayed.
3. Click on the 'E-Ticket Information' and fill in the ticket number associated with the stored credit.
4. Proceed to shop, book and ticket. The stored credit value will be deducted from the new value of the fare at the time of pricing.

To Refund/Cancel a ticket:

1. Open the PNR on the reservation screen.
2. Click on the 'Pin' icon next to the flight you wish to refund/cancel and click the 'Delete' button below it.
3. Once directed to the next screen, you will be informed if the order is in void or refund period. If the order is in refund period, you will be informed of the value to be refunded.
4. Click 'Continue' to proceed.

Note: Do not click on the 'Bin' icon next to 'Booked-Air', as this will retain the ticket in credit.

For more information, please refer to the Void/Refund tickets section of the Issuing, refunding, retaining for credit or voiding tickets article on the dedicated Knowledge Centre page on Qantas Agency Connect.

To retain a ticket as stored credit:

1. Open the PNR on the reservation screen.
2. Click on the 'Bin' icon next to 'Booked - Air'.
3. Click 'Continue' to proceed and retain the ticket as stored credit.

Note: Do not click on 'Delete' as this will not retain the ticket in credit, and instead will proceed to cancellation resulting in either a void or automated refund if applicable.

For more information, please refer to the Retain document for credit section of the Issuing, refunding, retaining for credit or voiding tickets article on the dedicated Knowledge Centre page on Qantas Agency Connect.

To exchange a single segment:

1. Open the PNR you would like to exchange on the reservation screen.
2. Initiate shopping using the 'Add Air' icon on the top of the screen.
3. Complete shopping for the new fare.
4. Once redirected back to the reservation screen, click the check box on the new fare and click the 'Pin' icon on the old segment you wish to exchange with then click 'Reprice'.

For more information, please refer to the Ticket exchange section of the Issuing, refunding, retaining for credit or voiding tickets article on the dedicated Knowledge Centre page on Qantas Agency Connect.

To exchange a multiple segment:

1. Open the PNR you would like to exchange on the reservation screen.
2. Initiate shopping using the 'Add Air' icon on the top of the screen.
3. Complete shopping for the new fares.
4. Once redirected back to the reservation screen, click the check box on the new fares and click the 'Pin' icon on the old segments you wish to exchange with then click 'Reprice'.

For more information, please refer to the Ticket exchange section of the Issuing, refunding, retaining for credit or voiding tickets article on the dedicated Knowledge Centre page on Qantas Agency Connect.

To handle involuntary exchanges:

1. On the reservation screen, click on 'Office Queues' and select the folder 'Schedule Change'.
2. Choose the PNR you wish to complete the schedule change on.
3. Review the schedule change and the new recommended flight.
4. To accept the recommendation, click the 'Accept' button displayed on the alert.
5. To reject the recommendation, initiate shopping via 'Add Air' and choose the preferred fare.
6. Once redirected back to the reservation screen, click the check box on the new fare and click the 'Pin' icon on the old segment you wish to exchange with then click 'Reprice'.
7. On the next screen, select the 'Waiver' drop-down and select the displayed 'Schedule Change' waiver code.
8. Proceed to make the exchange.

To select a free or paid seat:

1. Ensure you have a booked itinerary opened on the reservation screen.
2. Select the 'Seats' button displayed under the itinerary.
3. Hover over the seats on the seat map to check whether it is a free or paid seat.
4. Select a seat and click to 'submit'.

For more information, please refer to the Free and paid seats section of the Ancillary — Seat selection and additional baggage article on the dedicated Knowledge Centre page on Qantas Agency Connect.

The seat map will automatically display the relevant free and paid seats available for a Qantas Frequent Flyer and membership tier, provided that a Qantas Frequent Flyer number is provided.

If your customer is a Qantas Frequent Flyer, ensure you add their Frequent Flyer number in the traveller section. Click on the pencil icon to edit the traveller and select 'Add FFN' option to input their details. Once saved, you can re-open the seat map, which will display the relevant free or paid seats avaliable according to their Frequent Flyer membership tier.

To issue seat documents:

1. Expand the segment containing the paid seat to view the status. If the status is marked as HN, click on the PNR at the top of the reservation screen to refresh the status.
2. Once the status of the seat is HD, proceed to click 'Issue Documents', which will allow you to pay for the seat.
3. When the document has been issued for the seat, an EMD should be issued and will appear in the 'Service Section'. The seat status should be displayed as HI.

For more information, please refer to the Free and paid seats section of the Ancillary — Seat selection and additional baggage article on the dedicated Knowledge Centre page on Qantas Agency Connect.

To select a paid service:

1. Ensure you have a booked itinerary opened on the reservation screen.
2. Select the 'Services' button displayed under the itinerary.
3. Select the service you wish to book (additional baggage, carbon offset...) and click to 'submit'.

For more information, please refer to the Additional services section of the Ancillary — Seat selection and additional baggage article on the dedicated Knowledge Centre page on Qantas Agency Connect.

To issue service documents:

1. Expand the segment containing the added service to view the status. If the status is marked as HN, click on the PNR at the top of the reservation screen to refresh the status.
2. Once the status of the service is HN, proceed to click 'Issue Documents', which will allow you to pay for the service.

For more information, please refer to the Additional Services section of the Ancillary — Seat selection and additional baggage article on the dedicated Knowledge Centre page on Quantas Agency Connect.

To add a booking to the queue;

1. Open the PNR on the reservation screen and click the folder icon located at the top of the screen.
2. Fill in the details: queue number, category, target OfficeID and date then click to 'submit'.

For more information, please refer to the Add PNR to queue section of the Add/retrieve PNR to/from queue article on the dedicated Knowledge Centre page on Qantas Agency Connect.

To view or retrieve bookings from queue;

1. On the reservation screen, click on 'Office Queues' under the toolbox.
2. Click in the folder that you wish to view, depending on the category you require.
3. Once clicked, you will see a list of PNR's that are on the queue.
4. Click the PNR number to retrieve the booking on the reservation screen.

For more information, please refer to the View and retrieve bookings from queue section of the Add/retrieve PNR to/from queue article on the dedicated Knowledge Centre page on Qantas Agency Connect.

To retrieve a booking:

Option One: Search by PNR refernce

1. On the reservation screen, add your PNR reference number in the search field under the toolbox and click the 'Search' icon.

Option Two: Advanced Search by Passenger Details

1. On the reservation screen, click on 'Advanced Search' below the toolbox.
2. Utilise both 'Search by Reservation' and 'FLX Advanced Search' to retrieve the booking.

For more information, please refer to the Search and retrieve bookings section of the Flight Search and Booking article on the dedicated Knowledge Centre page on Qantas Agency Connect.

To book an infant occupying a seat, you will need to click on <Add New> to create a new row for the traveller and type in INS in the type field. See the Infant and Child Fare & Ticketing Guidelines for more information.

To complete a name correction on an unticketed or ticketed booking, please contact your local Qantas Agency Connect office for assistance.

To add more than one additional bag, please contact your local Qantas Agency Connect office for assistance.

If you have a query relating to an incorrect fare calculation, please complete the contact us form, and our support team will get back to you.

If you have a query relating to missing discounts or commission offers, please complete the contact us form, and our support team will get back to you.

Fare rules can be found on the Qantas Distribution Platform portal. For more information, please refer to the Add flight to cart - Flight search and booking article on the dedicated Knowledge Centre on Qantas Agency Connect. If you require further assistance with interpreting the fare rules, please contact your local Qantas Agency Connect office.

If you need to keep your customers itinerary but would like to cancel or refund the ticket, please contact your local Qantas Agency Connect office for assistance.

If you need to keep your customers itinerary but would like to cancel or refund the EMD, please contact your local Qantas Agency Connect office for assistance.

If no results are displayed when searching for flights, please complete the contact us form, and our support team will get back to you.

For any processing issues regarding payment, please complete the contact us form, and our support team will get back to you.

If your technical issue is relating to a portal page that is not loading, please complete the contact us form, and our support team will get back to you.

For all other technical issues, please complete the contact us form, and our support team will get back to you.