Manage account

The Qantas Business Rewards website contains useful information and guides to help you learn more about the program.
 
However, if you still have questions, you can call us on 13 74 78 and select option 1, between 7am to 7pm AEST, Monday to Friday for information and account enquiries.
 
For booking enquiries call 13 74 78 and select option 2; 24 hours, 7 days a week.
 
For the Qantas Frequent Flyer program call 13 11 31.

Travel agents should refer to Qantas Agency Connect.

Please use the request access button which appears online or call the Qantas Business Rewards Service Centre on 13 74 78 option 1 between 7AM and 7PM (AEST) Monday to Friday. We will investigate and discuss how best to resolve this with you.

New members can start the registration process, partially enrol and then have one day to complete payment. If your payment is not received within 1 day, you will need to start the registration process for your business again.

A business owner needs to register each business' ABN with the Qantas Business Rewards program in order for that business to earn Qantas Points.

Yes, you are welcome to join Qantas Business Rewards and earn on most partners, but only GST-registered businesses are eligible to earn Qantas Points from flights.  If you need to update the GST status on your Qantas Business Rewards Account after you join, please use the ‘Contact Us’ form to advise the change.
 
Generally, it will take up to 24 hours for a business' GST status to be updated. For any further enquiries, call us on 13 74 78 option 1 from 7AM to 7PM (AEST) Monday to Friday.

If you close your business' Qantas Business Rewards membership, any Qantas Points in your Business Account will expire, and any booking and reporting data will be deleted in accordance with our data retention policy.

Only active ABNs can participate in the Qantas Business Rewards program. If your ABN is cancelled, you may be asked to provide an alternative ABN for the business, or your business will no longer be able to participate in the program. Once an account is deactivated all account data will be deleted in accordance with our data retention policy.

We recommend you consult your accountant or tax advisor to ensure you understand possible tax implications, for example fringe benefits tax (if applicable).

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Account Managers, or their nominees who have access to all features, can add or remove users or change user permissions in their Qantas Business Rewards Account once logged in by clicking 'Manage people' in the top navigation bar.

Should a user be removed or remove themselves by deactivating, they will lose all access to the Qantas Business Rewards Account and no longer have authority or permission to access any membership benefits such as Qantas Points associated with the account. The user will also not be able to restore their own access at a later date, it will require the Account Manager to do so.

Users with Account Manager permissions within their nominated Qantas Business Rewards Account can update and hand over the Account Manager status to another user in the account by logging into the Business Account, accessing Account Settings and checking the Business Information tab. This change will be processed within 24 hours after which the new Account Manager will receive email notification that the change has been processed successfully.
 
Users can also change the permissions of the other account holders in their team by using 'Manage People' after logging in.
 
In the event that the Account Manager has left the business, or no longer has access to their Qantas Business Rewards Account, the business owner or authorised senior executive may send a request to establish a new Account Manager via email to qantasbusinessrewardsteam@qantasloyalty.com. Within 2 business days, a team member from the Qantas Business Rewards Service Centre will review and communicate the outcome of your request.

For any further enquiries, call the Qantas Business Rewards Service Centre on 13 74 78 option 1 from 7AM to 7PM (AEST) Monday to Friday.

An Account Manager is the individual who sets up the account and represents the business for Qantas Business Rewards. The Account Manager has full permission for all functions related to the account and is able to add and manage other users, redeem points earned by your business directly from your Qantas Business Rewards Account, transfer Qantas Points to an individual's Qantas Frequent Flyer membership account, make and amend flight, hotels, car hire bookings on behalf of the business and access the business' Points Activity Statement.

Other users can be added by the Account Manager or their nominees and can manage various account functions according to the permissions they are given. These are clearly displayed on the ‘Manage Users’ page within the account. Functions include:

• Search and book flights, hotels and car hire
• Manage traveller profiles within your business;
• Store Frequent Flyer details and up to nine credit card details to fast-track future bookings;
• See Qantas Points balance for your business;
• View your business' Points Activity Statement;
• Link your account with partners to start earning points;
• Use Qantas Points directly from your Qantas Business Rewards Account, or to transfer Qantas Points into any Qantas Frequent Flyer Account;
• Access and update bookings made within the Business Account;
• Add, edit or remove saved business credit cards.

Your Qantas Business Rewards Account allows you to keep track of your business' Qantas Points activities, update your business' details, manage account users and keep up to date with partner offers. Simply log in using the email address and password you created when you registered.

We recommend you try again and ensure you are using the correct email address and the password exactly as you set it for your Qantas Business Rewards Account. Passwords are case-sensitive.

If you need to, you can also reset your password via the login page. If you require further assistance with accessing your account, please call our Service Centre on 13 74 78 option 1 between 7am and 7pm (AEST) Monday to Friday.

Connecting your accounts will allow you to:

• Log in once and navigate easily between accounts
• See a snapshot of your Business Account when you access your Frequent Flyer Account
• Ensure you access savings on eligible flights for business when you’re logged in to your Frequent Flyer Account

It only takes a few seconds, and once connected, you’ll be able to log in and see a snapshot of both of your accounts in one place, navigate easily between two accounts and access all your benefits. To connect your Qantas Business Rewards and Qantas Frequent Flyer accounts, access the link here, log in with your Frequent Flyer membership number and follow the prompts.

If you’re having trouble accessing the link, follow the steps below:

1. Log in to qantas.com on a desktop or mobile responsive device. You’ll need to log in using your Frequent Flyer membership number and PIN
2. Navigate to My Profile and select ‘Connect Business Rewards’
3. From here, follow the prompts to connect your Qantas Business Rewards Account and your Qantas Frequent Flyer Account.

Once you’ve connected your Qantas Business Rewards Account and Qantas Frequent Flyer Account you will:

• Receive an email to the email address linked to your Frequent Flyer Account to confirm that your accounts are now connected
• See a snapshot of your Business Account in your Frequent Flyer Account when logged in to qantas.com on desktop and mobile-responsive devices
• You’ll now also be able to book flights for your business from your Frequent Flyer Account.

If you would like to disconnect your Qantas Business Rewards and Qantas Frequent Flyer accounts, you can do this by selecting the ‘Connect Business Rewards’ option in your Profile and click on ‘Disconnect’ for the Business Account that you want to disconnect.  

Once disconnected, you'll still see the option to book for your business when booking flights from your Frequent Flyer Account. This can be turned off at any time in the ‘Manage People' section of your Business Account.

Once you’ve connected your Qantas Business Rewards Account and Qantas Frequent Flyer Account, you can book flights for your business from either of your accounts.

Whether you choose to book your business travel from your Business Account or your Frequent Flyer Account, you’ll receive savings on the base fare of selected flights.  That’s in addition to your Frequent Flyer tier benefits.  However, if you are using the Qantas Points in your Business Account to redeem directly on flights, you’ll need to book from your Business Account by clicking ‘Go to Account’ from your Frequent Flyer Account.

You can contact the Qantas Business Rewards Service Centre on 13 74 78 option 1 between 7am and 7pm (AEST) Monday to Friday, and speak to one of our consultants. Please have your business' ABN available when calling.

No, you can still log in to your Business Account by visiting the Qantas Business Rewards website. You'll need to log in using your Qantas Business Rewards Account email and password.

No, your business' Qantas Business Rewards Account and your individual Qantas Frequent Flyer Account are separate. An individual has sole access to their Qantas Frequent Flyer Account.
 
However, if that individual is an Account Manager or User for your Qantas Business Rewards Account, they can access the Qantas Business Rewards Account.

Yes, you can connect two or more Qantas Business Rewards Accounts to your Frequent Flyer Account. You can do this via the “Connect Business Rewards” option in your Profile page.

To enable self-booking for travellers, they must be a Qantas Frequent Flyer member, be added as a stored traveller in your Qantas Business Rewards Account, and have this feature enabled in the ‘Manage People’ page.
 
Once enabled, they can log in to the Qantas App, qantas.com or Qantas Business Rewards Account and be given an option to book flights for a business trip. Self-booking stored travellers cannot use Qantas Points directly from your Qantas Business Rewards Account.

You can enable and disable self-booking for travellers on an individual basis from the ‘Manage People’ page after logging in to your Qantas Business Rewards Account.

Only Account Users with Full Access permission can access stored company credit cards. When your stored travellers book for themselves under your ABN (through Qantas.com or via the Qantas app) they will not have access to business credit cards saved in your Qantas Business Rewards Account.

Qantas Business Rewards Account users with full permission can store a total of 9 credit cards in their Qantas Business Rewards Account. Stored cards can be used for flight bookings only and cannot be used for Qantas Hotels or car hire bookings.

Limited access users with ‘use company credit cards’ permissions can also access this feature. 

In line with our Privacy Policy and to help keep your personal information safe, we were unable to transition your saved credit card information to the new payment platform. If you wish to continue to store your credit card details in your Business Account, you will need to re-enter this information. 

All you need to get started is a Xero user account with permissions set up to allow for connections. You can do this from your Xero account settings. 

It only takes a few seconds, and once connected, you’ll be able to log in and see a snapshot of both of your accounts in one place, navigate easily between two accounts and access all your benefits. To connect your Qantas Business Rewards and Qantas Frequent Flyer accounts, access the link here, log in with your Frequent Flyer membership number and follow the prompts.

If you’re having trouble accessing the link, follow the steps below:

1. Log in to qantas.com on a desktop or mobile responsive device. You’ll need to log in using your Frequent Flyer membership number and PIN
2. Navigate to My Profile and select ‘Connect Business Rewards’
3. From here, follow the prompts to connect your Qantas Business Rewards Account and your Qantas Frequent Flyer Account.

To successfully connect your Qantas Business Rewards Account with Xero, you must first have full access permissions within your Qantas Business Rewards Account. Your Qantas Business Rewards Account Manager can specify user access and permissions by logging in and going to the ‘Manage People’ section of your account. 

You can invite users to your Qantas Business Rewards Account. You will need to give them 'full access' permissions, so they are able to connect with Xero. 

You may not be able to facilitate a connection with Xero if you don’t have permissions within your business’ Xero account. Simply speak to your Xero business admin to provide you with permissions. If you’re still unable to connect, you’ll need to contact Xero Support. 

Transactions will be sent to your Xero account daily. Each transaction will be sent ~72 hours after payment was taken from your nominated card or expense account. 

In some cases, some transactions may appear delayed. This could be due to things like booking changes made after payment was taken. 

Qantas Business Rewards will review your account once a month to pick up any transactions that are delayed. This usually occurs on the 5th of each month, with transactions posted to Xero within 24hrs. 

You can easily disconnect your account through your Account Connections page in your Qantas Business Rewards Account, or through your Xero account.