Points

No, your business must join Qantas Business Rewards before it can earn Qantas Points.

Yes, eligible flights taken for business purposes by owners, directors, officers, employees, contractors, consultants, partners and principals could count towards the calculation of Qantas Points for a business, provided that your business' ABN and their Frequent Flyer number is added to their bookings.

The number of Qantas Points for each eligible flight is calculated by applying the percentage earn rate for your business' membership level contained in the Qantas Business Rewards airline earn table to the number of Qantas Points usually earned on that flight by a Bronze Qantas Frequent Flyer member (regardless of the membership tier of the actual traveller), excluding any bonus Qantas Points which may be offered from time to time. View points earn calculator.

The earn rates for eligible flights are listed in the Qantas Business Rewards airline earn table.

Your business would receive Qantas Points for the original fare paid, which is Economy.

To earn Qantas Points when you, your travellers or travel agent book an eligible flight, remember to add your business' ABN and the traveller's Qantas Frequent Flyer number to the booking.

Your Qantas Business Rewards membership level does not impact the Qantas Points earned with partner airlines.

There are two ways your business can use the Qantas Points accumulated in your Qantas Business Rewards Account.

You can redeem Qantas Points directly from your Qantas Business Rewards Account and save on travel costs by using Qantas Points to book flights for you or your team. You can use your points to book Classic Flight Rewards or use Points Plus Pay as well as register for a Classic Upgrade Reward, purchase additional baggage and seat selection directly from your Qantas Business Rewards Account (available to eligible businesses).
 
Your business can also transfer (minimum 3,000) Qantas Points from your Qantas Business Rewards Account, in real time, to any Qantas Frequent Flyer Account. Qantas Frequent Flyer members can then redeem Qantas Points for their choice of rewards including flights, hotels, car hire, Qantas Wine, or on over 30,000 products from 1,200 of the world's leading brands available on Qantas Marketplace.

Yes, your business can directly book Classic Flight Rewards and Points Plus Pay as well as request a Classic Upgrade Reward, using the Qantas Points held in your Business Account.  Alternatively, Qantas Points can also be transferred to any Qantas Frequent Flyer account (minimum 3,000 points can be transferred in a single transaction).

To redeem points, you must be logged in to your Qantas Business Rewards Account and the person making the booking must have the necessary permissions to use points for your business.

Users with the ability to use points within their Qantas Business Rewards Account can choose to book available Classic Flight Reward flights or use Points Plus Pay.

Classic Flight Reward (economy) availability will appear immediately when selecting dates for a given origin and departure city in the flight search calendar. Available flights will also appear in the search results.
 
You can also elect to use points through Points Plus Pay by selecting how many points you would like to use towards the cash value of your booking using the Points Plus pay slider at checkout.

For more information about our redemptions products available, see our ‘Use Points’ page.

Points Plus Pay can be used as a payment method for flight bookings. When making a flight booking in your Business Account, you’ll see the option to use Points Plus Pay, a combination of Qantas Points and cash for your booking, on the Payments Page. The Qantas Business Rewards member making the booking will need to have Use Points permission enabled to access this option.

You can use your business' Qantas Points to pay for a hotel or car hire by first transferring points from your Qantas Business Rewards Account to a Frequent Flyer Account and then making the booking using points through the Frequent Flyer Account.

No, to use the Qantas Points in your Qantas Business Rewards Account to book Classic Flight Rewards or use Points Plus Pay, you must book your flight through your Qantas Business Rewards Account.

Those users with full access permissions have access to view your Business Account’s points balance.

Limited access users can also view and use points if they have the relevant permissions added to their account.

A Qantas Business Rewards Account with sufficient points can register for Classic Upgrade Reward through their Business Account or by contacting our us on 13 74 78 (select option 2). This can be requested by users who currently have the ‘Use Points’ permission enabled in their Business Account for any traveller traveling under their ABN.

To make a Classic Upgrade Reward request, members will need to have an eligible paid and confirmed ticket on a Qantas flight with a Qantas (QF) flight number on the ticket. From time to time, Classic Upgrade Rewards may also be requested on eligible paid and confirmed tickets on codeshare flights operated by another airline with a Qantas (QF) flight number on the ticket.

Platinum One, Platinum, Gold and Qantas Club members can continue to request on departure upgrades using their Qantas Frequent Flyer points. If a Frequent Flyer member is wanting to use points from their Business Account, these will need to be transferred to the Frequent Flyer Account.

At this stage, a ‘Bid Now Upgrade’ is not available through your Qantas Business Rewards Account, however members can transfer points to a Qantas Frequent Flyer Account and the traveller can register through their Frequent Flyer Account.

You can request an upgrade from your Qantas Business Rewards Account for any traveller. If you request a Classic Upgrade Reward, all travellers on the booking will be included. 

If your booking includes passengers for whom you do not wish to request an upgrade, please contact us at 13 74 78 and choose the flight booking option to split the booking. After doing so, you will be able to proceed with your upgrade request.

The travellers in the booking and travel arranger will be notified by SMS if the upgrade request is successful. 

No, the traveller and travel arranger won't receive a notification if an upgrade is unsuccessful.

To see the number of points needed to upgrade an eligible flight upgrade refer to the Upgrade Calculator.

The traveller and business will earn Qantas Points and Status Credits for the fare class you originally purchased.

The fare conditions applicable to the original booking class will apply, these can be found in your current booking within your Business Account under ‘Manage trips’.

You may cancel an unconfirmed request without forfeiting your Qantas Points at any time prior to the scheduled flight departure.

If your upgrade request has been confirmed and you decide to cancel it more than 24 hours prior to your scheduled flight departure, your Classic Upgrade Reward will be refunded with a 5,000 Qantas Point cancellation fee applicable.

If you cancel your upgrade request or fail to board a flight for which you have redeemed points for a Classic Upgrade Reward within 24 hours of the scheduled flight departure, you will forfeit the points used and a seat may no longer be available in your original booking class.

For general upgrade FAQs, and information refer to the information on classic upgrade rewards here. 

The individual Qantas Frequent Flyer member number and the business' ABN must be entered into each booking. Generally, it will take up to 7 days after travel for Qantas Points to be credited to your Business Account Points Activity Statement.
 
If after 7 days the Qantas Points do not appear in your Business Account, you can make a missing Qantas Points claim onqantasbusinessrewards.com/claim-missing-points, within 90 days of the flight.

Any claims in relation to Qantas Points should be referred to the partner. It can take up to 12 weeks for your Qantas Points to appear in your Business Account. Each participating program partner has their own process for claiming missing Qantas Points. Please visit qantasbusinessrewards.com/partners for more information about their terms and conditions and who to contact at each partner.
 
For queries that relate to claiming Qantas Points for flights, hotels or car hire with Qantas, further assistance is available via the online claim form or you may contact the Qantas Business Rewards Service Centre on 13 74 78 option 1 between 7AM to 7PM (AEST) Monday to Friday.

If travel hasn't commenced, you can add the Frequent Flyer number through ‘Manage trips’ in your Business Account. If travel is complete the traveller can claim Qantas Points online at qantas.com.
 
To claim missing Qantas Points for your Business Account please complete a claim form at qantasbusinessrewards.com/claim-missing-points, between 7 and 90 days after the flight date.

The individual Qantas Frequent Flyer member number and the business' ABN must be entered into each booking. Generally, it will take up to 7 days after travel for Qantas Points to be credited to your online member Points Activity Statement.

To claim missing Qantas Points for your Business Account related to hotel bookings, please contact 13 74 78, option 3 between 7AM to 7PM (AEST) Monday to Friday or utilise the contact us page.

The individual Qantas Frequent Flyer member number and the business' ABN must be entered into each booking. Generally, it will take up to 7 days after travel for Qantas Points to be credited to your online member Points Activity Statement.

To claim missing Qantas Points for your Business Account related to car hire, please contact 13 74 78, option 1, between 7AM to 7PM (AEST) Monday to Friday.

Qantas Points in your Qantas Business Rewards Account will not expire if a member has earned, redeemed or transferred Qantas Points through the Business Account at least once in a consecutive 18 month period.

Qantas Points are deemed to be earned on the date an eligible flight was taken, or in the case of earning with Program Partners, the earn date is the day the Qantas Business Rewards program partner advises us that the activity took place.

The redemption date is the date on which Qantas Points were used to book a Classic Flight Reward or Points Plus Pay - Flights directly from the Qantas Business Rewards Account, and the transfer date is the date on which Qantas Points are transferred from the business' Qantas Business Rewards account to an individual Qantas Frequent Flyer Account.