Travel Fund
Travel Fund is a new feature allowing you to store and combine the value from flights you need to cancel or change, in your Business Account. Use it instantly as a payment option, for anyone in your business, on any eligible flight.
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For any flights cancelled from 30 January 2025, you will have the ability to select Travel Fund as a cancellation option, alongside the existing offers to use a Flight Credit or Cash Refund (where eligible). Existing Flight Credits are not able to be transferred to Travel Fund and must be used in line with the Flight Credit terms and conditions.
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The e-ticket receipt/tax invoice will highlight the form of payment used for all bookings. This includes Travel Fund and split payments.
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After cancelling your flight, all parties in the booking will receive a cancellation email that confirms funds have been transferred to Travel Fund.
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Your Travel Fund balance will not expire if you have made a transaction with Travel Fund at least once in a consecutive 18-month period. Transactions include booking a flight or cancelling a flight to Travel Fund.
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We recommend that you exhaust any available funds within your Travel Fund prior to closing your account. If you would like to discuss your options, please contact the Qantas Business Rewards team on 13 74 78.
No, Travel Fund is associated with each individual account and cannot be transferred.
Once funds have been added to your Travel Fund, they cannot be transferred or refunded in cash.
To cancel a booking to Travel Fund, please select the “cancel” button. The “manage booking” option will provide you options such as adding special meal requests, processing date changes or updating the contact details on your booking.
General
There are specific categories of flight bookings that are not eligible to be cancelled to Travel Fund. These include:
Flight bookings made through a Travel Agent
Flight bookings made with Qantas Points, including Classic Flight Rewards, Points Plus Pay and successful Classic Upgrade Reward requests
Flight bookings made in a currency other than AUD
Flight bookings that have already been checked-in or completed
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There are three scenarios where Travel Fund is not able to be used to make a Flight Booking. These are:
Flight bookings where Qantas Points are being used
Flight bookings made outside of the Qantas Business Rewards Account, including those made through a Travel Agent, Qantas.com or via Qantas Contact Centres
Flight bookings in a currency other than AUD
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Travel Fund combines the value of your cancelled flight bookings into your Qantas Business Rewards Account to use towards new flight bookings for any traveller in your business. Any applicable change fees are taken upfront, meaning the balance available in your account is the total available to be used.
No changes have been made to the Flight Credit and refund options. A Flight Credit must be used for the same passengers in the original booking, with any change fees applied when the Credit is utilised. A cash refund can be selected, where permitted, under the fare rules.
The Qantas Business Rewards Account now clearly outlines the value of each of the cancellation options, allowing you to select which option best suits your business’ needs.
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If you have any questions regarding Travel Fund eligibility, please contact our Qantas Business Rewards team on 13 74 78 option 2.
Eligibility
Travel Fund will display as a payment option when making a flight booking. Once you have selected your flights and proceeded to the payment method section, you will see Travel Fund as an option, alongside Credit Card and Points Plus Pay. Once you have selected Travel Fund as your payment method and completed your booking, your balance will automatically update. When utilising Travel Fund, you also have the option to split payment with a Credit Card.
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If you don’t have sufficient balance in your Travel Fund for your flight booking, the Business Account will automatically prompt you to split payment with a Credit Card. Simply input or select a saved Credit Card to finalise your booking.
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We recommend reviewing the specific instructions in the error message. If prompted to try again, please do so. If not, or re-processing doesn’t resolve the error, please contact our Qantas Business Rewards team on 13 74 78 option 2 for assistance.
There are a few reasons why Travel Fund may not be available as a payment option:
Travel Fund can only be used as a payment option for flight bookings made within the Business Account.
Specific account users have the required permissions to make flight bookings using Travel Fund. If you are a user in your business’ account but don’t have access to either book or cancel to Travel Fund, please refer to the Account Holder regarding your account access.
Travel Fund can’t be used for the cash portion of Classic Flight Reward or Points Plus Pay bookings.
Travel Fund can’t be used to add seating or bags after your booking has already been completed.
If you are not able to utilise your business’ Travel Fund for a flight booking that is eligible, please contact our Qantas Business Rewards team on 13 74 78 option 2.
Travel Fund is able be used for flight bookings only via the Qantas Business Rewards Account.
No, Travel Fund can only be accessed to make flight bookings when booking via the Qantas Business Rewards Account. If you require access to book for yourself using Travel Fund, we recommend that you refer to the Account Manager of your account to discuss being set up with Self-Booking access.
Travel Fund is not able to be used in conjunction with Points Plus Pay or Classic Flight Rewards bookings.
Book
Navigate to the Manage Trips page to view your upcoming flight bookings. Select the trip you wish to cancel and select the ‘cancel’ button above the summary of the flight. Once you select cancel, the cancellation options applicable to your flight booking will display. If your booking is eligible to cancel to Travel Fund, this option will display in the first tile and will outline the total amount that will be transferred to your Travel Fund. Once this option is selected, the amount will be immediately available within your balance. You can view your transaction history by navigating back to the home page and selecting the Travel Fund icon.
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Only users with access to the Business Account can cancel to Travel Fund. If the flight booking was made using Travel Fund, they will be prompted to log into the Qantas Business Rewards Account to cancel to Travel Fund. If the traveller proceeds to cancel via qantas.com, the booking will be cancelled to a Flight Credit. The Flight Credit is unable to be retrospectively added to Travel Fund.
The fee being charged when you select to cancel to Travel Fund is the Change Fee (where applicable) for the original flight booking. The fee is calculated as a total of all passengers in the booking, based on the most restrictive change fees per the original fare rules. There are no additional fees associated with utilising Travel Fund.
We know that plans change, so ‘cancel for any reason’ allows you to cancel a booking that was made less than 24 hours ago without incurring usual fees. If your booking is eligible, you will be presented with the options to cancel to Travel Fund or request a cash refund.
In accordance with the Travel Fund terms and conditions, any bookings made with Travel Fund, can only be cancelled back to Travel Fund. In the situation where a split payment was made with a Credit Card, the total value, including the Credit Card portion is transferred to Travel Fund.
We recommend that you refer to our detailed eligibility overview here (insert link to eligibility FAQs). There are a few reasons why a user may not be presented with the option to cancel a booking to Travel Fund:
Users must be logged in to the Qantas Business Rewards Account
Full Access Users and Account Holders have access to book and cancel to Travel Fund. All other users need to have access to book and cancel to Travel Fund enabled for them. If you are a user who needs access, but does not, please refer to the Account Holder of your account.
Any bookings made using Qantas points, either Classic Flight Reward, Points Plus Pay, or successful Classic Upgrade Rewards are not eligible to be cancelled to Travel Fund.
If your booking was made through a Travel Agent, you will need to contact your Travel Agent to facilitate the cancellation.
If your traveller has already checked in, they will need to reverse their check in through the Qantas app, prior to you being able to cancel.
If the flight is completed, it is no longer eligible.
There are a range of system generated error messages that provide direction as to the reason you are unable to cancel your flight booking to Travel Fund.
If you require assistance, we recommend that you review the detailed eligibility overview here [link to eligibility FAQ] or contact the Qantas Business Rewards team on 13 74 78 option 2 for assistance.
No, as your booking has already been cancelled, it cannot be re-instated. We recommend that you proceed with making a new booking.
If you select to cancel to Travel Fund, the cancellation will apply to all passengers in the booking. If you would like to cancel for only some of the travellers in your booking, you need to have the booking split. To do this, please visit the Manage Your Booking page via Qantas.com and select the ‘split PNR” option. Once the split has been completed, you can return to your Business Account and cancel the booking to Travel Fund.
No, you will need to cancel each of these bookings separately.
Cancel
You can provide access to additional users by navigating to the ‘Manage Users’ page via your account overview in the top right-hand corner. There are a range of user types available to select:
A ‘Full access’ user will have access to all functions within your Account, including cancelling and booking with Travel Fund.
A ‘Limited access’ user is automatically provided access to book and manage trips for others and view business points. You also have the option to add access to cancel to and book with Travel Fund.
A ‘self-booking only’ user is automatically provided access to book and manage trips for themselves. You also have the option to add access to cancel to and book with Travel Fund for themselves.
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For a ‘Limited access’ user you have the option to provide access for ‘Refund to Travel Fund’ and/or ‘Book using Travel Fund’. If you select only the refund or book options, but not both, this does not provide the user access to the transaction history. If you would like your user to have access to the transaction history, we recommend providing access to both book and refund to Travel Fund.
‘Self-Booking Only’ users do not have access to the Travel Fund transaction history.
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If you are receiving this message, it means that your access level does not currently permit you to cancel to Travel Fund. We recommend contacting the Account Holder regarding your access.
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Access
Yes, you can export the data within the transaction report by selecting the export data button next to your account balance.
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Reporting
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Qantas would like to acknowledge the Traditional Custodians of the local lands and waterways on which we live, work and fly. We pay our respects to Elders past and present.